IT Service Desk Analyst
Posted 3 days ago by Proactive Appointments
Negotiable
Undetermined
Onsite
London, UK
Summary: The IT Service Desk Analyst role at a challenger bank in London involves being the primary contact for technical issues, requiring experience with third-party vendors and a solid understanding of Microsoft products. Candidates should possess strong communication skills and hold an ITIL qualification. The position is on-site and includes responsibilities related to IT audit processes and controls.
Key Responsibilities:
- Act as the primary point of contact for technical issues
- Manage relationships with third-party vendors and contracts
- Provide support for Microsoft M365 and Active Directory
- Ensure compliance with IT audit processes and controls
- Utilize strong Service Desk knowledge to resolve issues
Key Skills:
- Strong Service Desk knowledge
- Experience dealing with third-party vendors and contracts
- Proficiency in Microsoft M365
- Experience with Active Directory
- IT audit processes and controls knowledge
- ITIL Foundation certification
Salary (Rate): undetermined
City: London
Country: UK
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
IT Service Desk Analyst - London - On Site
Our client, a challenger bank, is seeking an experienced Service Desk Analyst who will be the primary point of contact for technical issues, managing them effectively. You will specifically have experience of dealing with third-party vendors and contracts, along with a good understanding of Microsoft products, along with strong communication skills and be ITIL qualified.
To be considered for this role, you will need the following: -
- Strong Service Desk knowledge
- Dealt with Third-Party Vendors and Contracts
- On-site in London with travel to other sites
- Experience with Microsoft M365
- Experience with Active Directory
- IT audit processes and controls.
- ITIL Foundation certification
If this could be your next career move, joining a growing challenger bank, please forward your CV in the first instance.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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