IT Service Desk Analyst

IT Service Desk Analyst

Posted 2 weeks ago by DGH Recruitment

Apply
£35,000 Per year
Fixed-Term
Hybrid
London Area, United Kingdom
Apply
Active Directory Aderant (Software) Cloud Computing Cloud Technology Constituent Relationship Management Customer Relationship Management (CRM) Software Dynamic Host Configuration Protocol (DHCP) IT Service Management Microsoft 365 Microsoft Azure Microsoft Windows Microsoft Windows 10 Multi-Factor Authentication Stakeholder Management

Summary: A global law firm in London is seeking an IT Service Desk Analyst for a 12-month fixed-term contract. The role involves providing first-line support for IT queries, troubleshooting incidents, and collaborating with technical teams. The position offers a hybrid working arrangement, requiring three days in the office and two days from home. The ideal candidate will have a strong customer service mindset and relevant technical experience.

Key Responsibilities:

  • Act as the initial contact for all incoming IT queries via phone, email, and ticketing system
  • Prioritise and log tickets accurately, including actions and resolutions
  • Troubleshoot incidents and fulfill service requests following defined processes
  • Escalate complex issues when needed, collaborating with 2nd/3rd line teams
  • Communicate effectively with stakeholders across the business
  • Share knowledge within the team and champion tech engagement internally
  • Act as a tech ambassador, promoting high standards of support

Key Skills:

  • Strong customer service mindset with the ability to explain tech to non-technical users
  • Proficiency in Microsoft Windows 10 and Office 365
  • Experience with key technologies such as: Active Directory, Azure, Exchange Online
  • Networking (DNS, DHCP), Intune, SCCM
  • DMS (iManage Cloud), PMS (Aderant), CRM (Interaction)
  • Mobile device support (iOS/Android), Remote access (AOVPN), MFA tools
  • Printer support, Call manager systems (Cisco/MS Teams/Nimbus), Mimecast
  • Experience working within a law firm is essential

Salary (Rate): £35,000 per annum

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum **Hybrid Working** - 3 days in the office 2 from home

A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based global law firm on a 12 month fixed term contract basis.

Key Responsibilities

  • Act as the initial contact for all incoming IT queries via phone, email, and ticketing system
  • Prioritise and log tickets accurately, including actions and resolutions
  • Troubleshoot incidents and fulfill service requests following defined processes
  • Escalate complex issues when needed, collaborating with 2nd/3rd line teams
  • Communicate effectively with stakeholders across the business
  • Share knowledge within the team and champion tech engagement internally
  • Act as a tech ambassador, promoting high standards of support

What You’ll Need

  • Strong customer service mindset with the ability to explain tech to non-technical users
  • Proficiency in Microsoft Windows 10 and Office 365
  • Experience with key technologies such as: Active Directory, Azure, Exchange Online
  • Networking (DNS, DHCP), Intune, SCCM
  • DMS (iManage Cloud), PMS (Aderant), CRM (Interaction)
  • Mobile device support (iOS/Android), Remote access (AOVPN), MFA tools
  • Printer support, Call manager systems (Cisco/MS Teams/Nimbus), Mimecast
  • Experience working within a law firm is essential

IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum

Apply
Similar Jobs
Loading data...