IT Service Desk Analyst

Summary: The IT Service Desk Analyst role involves providing technical support for Windows and Mac OS X operating systems in a central London office. The position is on-site five days a week and is initially for a duration of six months. Candidates are expected to have experience with device management, software deployment, and strong customer service skills. The role is classified as inside IR35 and offers a daily rate between £250 and £300.

Key Responsibilities:

• Provide technical support for Windows and Mac OS X operating systems.
• Manage Mac device deployment, management, and security compliance.
• Utilize Microsoft 365, Active Directory, and basic networking concepts.
• Use inTune, Patch My PC, or Altiris SMA for software deployment and patch management.
• Communicate effectively and provide excellent customer service.
• Manage multiple tasks and prioritize effectively in a fast-paced environment.
• Possess relevant IT certifications (e.g., CompTIA A+, ITIL Foundation).

Key Skills:

• Proficiency in supporting Windows and Mac OS X operating systems.
• Experience with Mac device deployment, management, and security compliance.
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
• Experience using inTune, Patch My PC, or Altiris SMA for software deployment and patch management.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A relevant IT certification (e.g., CompTIA A+, ITIL Foundation) is a plus.
• Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).
• Exposure to mobile device management (MDM) platforms.
• Familiarity with Apple Business Essentials.
• Basic scripting knowledge (e.g., PowerShell) is a bonus.

Salary (Rate): £300 daily

City: London

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT