Summary: The IT Service Desk Analyst role offers an exciting opportunity to join a successful fintech organization in Edinburgh, focusing on establishing in-house service desk operations. The position requires collaboration with the IT Service Desk Manager to ensure efficient support across IT operations while meeting key service metrics. Candidates should possess experience in an ITIL environment and strong communication skills to effectively liaise with users at all levels. This role is pivotal as it involves shaping procedures and best practices for the new service desk.

Key Responsibilities:

• Collaborate with the IT Service Desk Manager to ensure effective IT support and efficient service desk operations.
• Act as the main point of contact for IT and service issues across the organization.
• Monitor and report on key service metrics such as time, success rates, and customer satisfaction.
• Contribute to the design of procedures and best practices for the new in-house service desk.
• Utilize service desk platforms and manage ticketing and remote support environments.

Key Skills:

• Experience in an ITIL environment.
• Strong communication skills for liaising with users at all levels.
• Proficiency in using service desk platforms.
• Experience in ticketing and remote support environments.
• Ability to contribute to the development of service desk procedures and best practices.

Salary (Rate): 32000

City: Edinburgh

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: Mid-Level

Industry: IT