IT Service Desk Analyst
Posted Today by 83zero Ltd
£300 Per day
Outside
Hybrid
Birmingham, West Midlands
Summary: The IT Service Desk Analyst role in Central Birmingham involves providing 1st and 2nd line support to a user base of over 500, focusing on Microsoft technologies. The position requires hands-on experience in troubleshooting and managing IT service requests, with a strong emphasis on Microsoft 365 and device management. This is a contract position with a potential for extension, aimed at candidates who can quickly adapt and contribute in a busy environment.
Key Responsibilities:
- Provide 1st/2nd line support to a 500+ user base.
- Handle access issues, password resets, and device troubleshooting.
- Manage tickets end-to-end and support onboarding/offboarding processes.
- Work with Windows 10/11, Microsoft 365, Active Directory, and Azure.
- Focus on Intune for device enrolment, compliance, and endpoint support.
- Utilize ITSM tools and ensure SLA-driven support.
Key Skills:
- Windows 10/11 support.
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender).
- Active Directory (user management, permissions).
- Microsoft Intune (device enrolment, compliance).
- ITSM tools (e.g. ServiceNow) and SLA-driven support.
- Azure (Entra).
- Microsoft Defender/Sentinel.
- Basic networking (DNS, DHCP, VPN).
Salary (Rate): £300/day
City: Birmingham
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
IT Service Desk Analyst (1st / 2nd Line)
Central Birmingham (2-3 days onsite)
6 Month Contract (strong chance of extension)
£275 - £300 per day (Outside IR35)
We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly.
This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support.
The role
You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365.
You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support.
You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel within the wider environment.
What they're looking for
This role requires someone experienced who can contribute immediately in a busy environment.
Key skills:
- Windows 10/11 support
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender)
- Active Directory (user management, permissions)
- Microsoft Intune (device enrolment, compliance)
- ITSM tools (e.g. ServiceNow) and SLA-driven support
- Azure (Entra)
- Microsoft Defender/Sentinel
- Basic networking (DNS, DHCP, VPN)
The right fit
Someone practical, organised, and easy to work with, who can communicate clearly with non-technical users and resolve issues efficiently.