Summary: The IT Service Desk Analyst role involves providing technical support and assistance to end-users, ensuring the smooth operation of IT services and systems. The position requires proficiency in various Microsoft applications and ITIL best practices. It is a hybrid contract role based in Birmingham, with a duration of up to 3 months. The analyst will be responsible for first-line support and incident management while delivering high-quality customer service.

Key Responsibilities:

• Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.
• Log, track, and resolve incidents/service requests per ITIL best practices.
• Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Manage devices using Microsoft Intune.
• Maintain documentation of incidents and solutions.
• Deliver high-quality customer service and training.

Key Skills:

• Minimum 2 years in IT support/service desk role.
• Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.
• Strong problem-solving, communication, and customer service skills.
• Familiarity with ITIL processes and ticketing systems.

Salary (Rate): 300

City: Birmingham

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT