Summary: The IT Service Desk Analyst at Greencore serves as the first point of contact for IT issues, managing incidents and service requests to support the company's Just in Time Manufacturing operations. This role involves logging and resolving a variety of IT issues, ensuring high service levels and effective communication with third-party support teams. The position requires a proactive approach to problem-solving in a fast-paced environment, contributing to a team dedicated to maintaining operational efficiency. The role is based in Chesterfield and is offered on a fixed-term contract for 9 months.

Key Responsibilities:

• Log and respond to IT issues received via phone or support portal.
• Provide first-line support with a focus on achieving a high first-line fix rate.
• Manage user account administration and troubleshoot PC-related issues.
• Coordinate with third-party support teams for unresolved issues.
• Track and manage service quality from partners in line with contractual obligations.
• Work collaboratively within a team to improve service delivery.
• Participate in on-call support outside regular hours as needed.

Key Skills:

• Strong customer service orientation with a positive attitude.
• Methodical approach to problem-solving.
• Experience in user account administration and Microsoft Office 365.
• Proficiency in PC build and troubleshooting.
• Previous IT support experience.
• Ability to work in a fast-paced, process-driven environment.
• Full clean UK driver's license and own vehicle.

Salary (Rate): undetermined

City: Chesterfield

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT