IT Service Desk Analyst Apprentice (Level 3)
Posted 6 days ago by Cardinal Newman College
Negotiable
Undetermined
Undetermined
Preston, Lancashire, UK
Summary: The IT Service Desk Analyst Apprentice (Level 3) role involves providing first-line technical support and categorizing incidents accurately while supporting ITIL-lite processes. The position is available for approximately 21 months, starting as soon as possible or by August 2026 at the latest. This apprenticeship is designed to develop skills in IT service management.
Key Responsibilities:
- Provide first-line technical support
- Apply technical understanding to categorise incidents accurately
- Support ITIL-lite processes
Key Skills:
- Technical support skills
- Understanding of ITIL processes
- Ability to categorize incidents
Salary (Rate): £24000 Annual
City: Preston
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: Entry Level
Industry: IT
IT Service Desk Analyst Apprentice (Level 3)
We welcome applications for this support post to take up post as soon as possible, or by August 2026 at the latest, for a period of circa 21 months.
The Role
The main duties and responsibilities of this role include:
- Provide first-line technical support
- Apply technical understanding to categorise incidents accurately
- Support ITIL-lite processes