IT Service Desk Analyst - 6 month Fixed Term Contract

IT Service Desk Analyst - 6 month Fixed Term Contract

Posted 3 days ago by Premier Technical Services Group Ltd (PTSG)

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Negotiable
Fixed-Term
Hybrid
Corby, England, United Kingdom
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Active Directory Collaboration Tools Computer Hardware Information Technology Infrastructure Library IT Service Management Knowledge Base Microsoft 365 Microsoft Office 365 Microsoft Windows Operational Excellence Technical Support User Accounts

Summary: The IT Service Desk Analyst role at PTSG Ltd involves being the first point of contact for IT-related incidents and service requests, ensuring efficient and customer-focused support. This position is a 6-month fixed-term contract with potential for extension, requiring full-time availability from 8am to 5pm, Monday to Friday. The role is based in either the Corby or Nottingham office, contributing to the company's commitment to operational excellence and customer care.

Key Responsibilities:

  • Act as the first line of support for IT queries, incidents, and requests via phone, email, and ticketing system.
  • Log, prioritise, and categorise tickets accurately, ensuring SLA targets are met.
  • Provide first-time fixes wherever possible, escalating to specialist internal departments when necessary.
  • Troubleshoot and support hardware, software, networking, and user access issues.
  • Administer user accounts, permissions, and security groups in accordance with company policies.
  • Support Microsoft 365 applications, collaboration tools, and business-specific systems.
  • Maintain accurate documentation of incidents, resolutions, and processes in the knowledge base.
  • Deliver excellent customer service by communicating clearly, professionally, and empathetically with end users.
  • Contribute to continuous improvement initiatives within the Service Desk function.
  • Assist with IT onboarding and offboarding for new starters and leavers.

Key Skills:

  • Previous experience in an IT service desk or technical support role.
  • Knowledge of Microsoft Windows, Office 365, Active Directory, and basic networking.
  • Familiarity with ITSM ticketing tools (e.g Freshservice or similar).
  • Strong problem-solving skills and a logical approach to troubleshooting.
  • Excellent communication and interpersonal skills with a customer-first mindset.
  • Ability to work under pressure and manage competing priorities.
  • Working knowledge of ITIL best practices.

Salary (Rate): undetermined

City: Corby

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

About PTSG Ltd PTSG Ltd is a market leader in specialist services to the construction and FM sectors, delivering safety, compliance, and maintenance solutions nationwide. With a strong commitment to innovation, customer care, and operational excellence, we are expanding our IT Service Desk team to support our continued growth. We have a 6 month fixed term contract opportunity, with the possibility of a longer term position in the future. As Service Desk Analyst you will be the first point of contact for IT-related incidents and service requests across PTSG Ltd. This role is key to ensuring colleagues receive professional, efficient, and customer-focused IT support that enables them to work effectively. This is a full time role, working 8am to 5pm Monday to Friday and based from our Corby (NN17 4AX) or Nottingham office (NG15 0HT).

What you will be doing:

  • Act as the first line of support for IT queries, incidents, and requests via phone, email, and ticketing system.
  • Log, prioritise, and categorise tickets accurately, ensuring SLA targets are met.
  • Provide first-time fixes wherever possible, escalating to specialist internal departments when necessary.
  • Troubleshoot and support hardware, software, networking, and user access issues.
  • Administer user accounts, permissions, and security groups in accordance with company policies.
  • Support Microsoft 365 applications, collaboration tools, and business-specific systems.
  • Maintain accurate documentation of incidents, resolutions, and processes in the knowledge base.
  • Deliver excellent customer service by communicating clearly, professionally, and empathetically with end users.
  • Contribute to continuous improvement initiatives within the Service Desk function.
  • Assist with IT onboarding and offboarding for new starters and leavers.

What we're looking for:

  • Previous experience in an IT service desk or technical support role.
  • Knowledge of Microsoft Windows, Office 365, Active Directory, and basic networking.
  • Familiarity with ITSM ticketing tools (e.g Freshservice or similar).
  • Strong problem-solving skills and a logical approach to troubleshooting.
  • Excellent communication and interpersonal skills with a customer-first mindset.
  • Ability to work under pressure and manage competing priorities.
  • Working knowledge of ITIL best practices.

What in it for you?

  • A competitive salary
  • 25 days holiday + bank holidays
  • Company pension scheme
  • Discounts on everyday shopping, fashion, tech, holidays, meals out, gyms & more
  • Hybrid working
  • On-site parking
  • A supportive, friendly office culture, and plenty of chances to learn
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