Summary: The IT Service Desk Analyst role at Jumar is a fixed-term position until December 31, 2025, focused on providing customer support for desktop and business applications. The analyst will work in a hybrid model, spending two days a week on-site in Warwickshire, addressing incidents and requests while ensuring service levels are met. This position is part of an expansion in response to increased demand in the financial services sector. Candidates should have experience in a busy customer service environment and possess strong analytical and problem-solving skills.

Key Responsibilities:

• Logging, managing, and owning incidents and requests.
• Providing regular written and verbal communication with customers.
• Proactively monitoring incidents and requests.
• Contributing to the development and management of the Knowledge Base.
• Liaising with suppliers, service groups, and customers to meet agreed service levels.

Key Skills:

• Experience in a busy telephone-based customer services environment.
• Commercial experience in a 1st line service desk/helpdesk/technical support role.
• Professional and polite telephone manner.
• Proven customer service experience in a busy environment.
• Experience of MS Office & Lotus Notes.
• Experience of ServiceNow.
• Demonstrable analytical and problem-solving skills.
• Knowledge of IT on a professional level.

Salary (Rate): 25000

City: Warwickshire

Country: UK

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: IT