IT Service Desk Analyst - £150 - £200pd - Near Chessington
Posted 5 days ago by JNC Recruitment Ltd
£200 Per day
Undetermined
Undetermined
Chessington, UK
Summary: The IT Service Desk Analyst role involves serving as the first point of contact for IT support within a market-leading company. The position requires managing day-to-day first-line support tasks while ensuring excellent customer service. The analyst will work in shifts and is responsible for various IT service desk duties, including user support and administration tasks. This is a rolling contract position based near Chessington.
Key Responsibilities:
- Provide 1st line support
- Administration of Active Directory and Group Policy within MS Windows
- Creation, amendment & deletion of accounts on all business applications & hardware
- End user support for in house and 3rd party applications
- Resolve Laptop and Desktop issues
- Mobile, Hardware & Software asset management
- Manage 3rd party suppliers
- Managing and completing tickets within SLA's & KPI's
Key Skills:
- Good level of 1st line support experience
- Providing customer service to all levels of business
- Active Directory
- Windows 10
- Office 365
- Basic network troubleshooting - desirable
- ITIL - desirable
Salary (Rate): £200 daily
City: Chessington
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
IT Service Desk Analyst
Near Chessington.
£150 - £200 pd
Working hours: 08:00am - 16:00pm & 10:00am - 18:00pm shifts Monday - Friday. 35 hours per week.
We are currently looking for Service Support Analysts to join a market leading client of ours on a rolling contract basis.
In this position as the first point of contact you will act as the ambassador for IT service desk to the rest of the business and its clients. While working with your team you will take ownership and management of the day to day 1st line support and provide excellent customer service.
Service Desk Duties:
- Provide 1st line support
- Administration of Active Directory and Group Policy within MS Windows
- Creation, amendment & deletion of accounts on all business applications & hardware
- End user support for in house and 3rd party applications
- Resolve Laptop and Desktop issues
- Mobile, Hardware & Software asset management
- Manage 3rd party suppliers
- Managing and completing tickets within SLA's & KPI's
Service Desk Experience & Knowledge:
- Good level of 1st line support experience
- Providing customer service to all levels of business
- Active Directory
- Windows 10
- Office 365
- Basic network troubleshooting - desirable
- ITIL - desirable
In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business.