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IT Service Desk Advisor
Posted 1 day ago by 1754024508
£230 Per day
Undetermined
Onsite
West Midlands
Summary: The role of IT Service Desk Advisor involves providing first-line ICT support within a public sector organization in the West Midlands. The position requires delivering technical assistance for Microsoft applications and troubleshooting issues related to Active Directory in a fast-paced call centre environment. The successful candidate will focus on maintaining high levels of customer satisfaction while resolving user issues efficiently. This is a 3-month temporary contract with a full-time office-based commitment.
Key Responsibilities:
- Provide first-line ICT support in a fast-paced environment.
- Deliver technical assistance for Microsoft applications and utilize the Microsoft 365 Admin Centre.
- Troubleshoot problems related to Active Directory and object synchronisation.
- Respond to customer queries and offer timely updates.
- Ensure exceptional customer service in a call centre setting.
- Maintain a strong understanding of business needs and priorities.
- Commit to delivering high-quality support and customer satisfaction.
Key Skills:
- Proven experience in providing technical support.
- Strong working knowledge of Microsoft systems, including Microsoft 365 and Active Directory.
- Excellent communication skills.
- Proactive approach to customer care.
- Understanding of the importance of ICT support services.
- Commitment to delivering high levels of customer satisfaction.
Salary (Rate): £230 per day
City: West Midlands
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Your new company
A public sector organisation based in the West Midlands has a new Service Desk Advisor job opportunity available to join a dynamic and customer-focused team within the ICT Frontline Service on a 3-month temporary contract. This is a fantastic opportunity to contribute to the delivery of high-quality ICT services and support our valued customers in a fast-paced environment.
Your new role
In this Service Desk role, you will provide first-line ICT support in a fast-paced environment, delivering technical assistance for Microsoft applications and utilising the Microsoft 365 Admin Centre to resolve user issues efficiently. You’ll be responsible for troubleshooting problems related to Active Directory and object synchronisation, while ensuring exceptional customer service in a call centre setting. Your day-to-day tasks will involve responding to customer queries, offering timely updates, and addressing issues with a strong understanding of business needs and priorities. A commitment to delivering high-quality support and maintaining customer satisfaction will be central to your success in this role.
What you'll need to succeed
We’re looking for a skilled and customer-focused ICT professional with proven experience in providing technical support. You should have a strong working knowledge of Microsoft systems, including Microsoft 365 and Active Directory, and be confident in resolving issues efficiently. Excellent communication skills and a proactive approach to customer care are essential, particularly in a busy call centre environment. The ideal candidate will understand the importance of ICT support services and be committed to delivering high levels of customer satisfaction through thoughtful, solution-oriented service.
What you'll get in return
This is a 3-month temporary Service Desk contract to start immediately, based full-time in the office, with an opportunity to join a collaborative and supportive team.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.