IT Service Desk - 2nd Line
Posted 1 day ago by Hays
£200 Per day
Inside
Onsite
North Yorkshire, England, United Kingdom
Summary: The role is for a 2nd Line IT Support Contractor based in York, requiring full-time commitment of 5 days a week from 8:30 am to 5 pm. The position demands immediate availability and involves various IT support tasks, including hardware troubleshooting and software deployment. The contract is expected to last between 3 to 6 months and is classified as inside IR35.
Key Responsibilities:
- Provide 2nd-line IT support
- Deploy and image PCs/workstations (Windows 10/11, macOS)
- Install and configure operating systems
- Troubleshoot hardware issues (desktops, laptops, monitors, docking stations, printers)
- Set up and configure peripherals (monitors, keyboards/mice)
- Perform basic networking tasks (LAN/Wi-Fi troubleshooting, Active Directory)
- Utilize remote access tools (TeamViewer, Microsoft Remote Desktop)
- Deploy software using imaging tools (SCCM, JAMF)
- Manage tickets using Jira Service Management
- Track assets and inventory (CMDB, SCCM, JAMF)
- Provide end-user support and documentation
- Configure/manage mobile devices (iPads, tablets, smartphones - optional)
Key Skills:
- 2nd-line IT support experience
- PC/workstation deployment and imaging skills
- Operating system installation and configuration expertise
- Hardware troubleshooting skills
- Basic networking knowledge
- Experience with remote access tools
- Familiarity with software deployment/imaging tools
- Experience with ticketing systems
- Asset management/inventory tracking skills
- Strong communication and time management skills
- Mobile device configuration/management (optional but desirable)
Salary (Rate): £200.00/daily
City: York
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
2ND LINE IT SUPPORT CONTRACT YORK BASED - 5 DAYS PER WEEK (8:30am-5pm) UP TO £200.00 PER DAY / INSIDE IR35
Your new role
Looking for an immediately available 2nd Line IT Support Contractor who can commit to working 5 days per week in our client's York office.
What you'll need to succeed
The core skills and experience required include:
- 2nd-line IT support experience
- PC / workstation deployment and imaging (Windows 10/11, macOS)
- Operating system installation and configuration
- Hardware troubleshooting: desktops, laptops, monitors, docking stations, printers
- Peripheral setup and configuration (monitors, keyboards/mice)
- Basic networking: LAN/Wi-Fi troubleshooting, Active Directory
- Remote access tools: TeamViewer, Microsoft Remote Desktop
- Software deployment / imaging tools: SCCM, JAMF
- Ticketing systems: Jira Service Management
- Asset management / inventory tracking (CMDB, SCCM, JAMF)
- End-user support and documentation, with strong communication and time management skills
- Mobile device configuration / management: iPads, tablets, smartphones (optional but desirable)
What you'll get in return
3 to 6-Month Contract - Full Time on Site (Monday to Friday 8:30am-5pm) - Up to £200.00 Per Day - INSIDE IR35
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk