IT Service Desk - 2nd Line
Posted 2 weeks ago by Hays Technology
£200 Per day
Inside
Hybrid
North Yorkshire
Summary: The role is for an experienced 2nd Line IT Contractor to support a busy IT Helpdesk in a hybrid working environment. The candidate should have a strong background in troubleshooting hardware and software issues, particularly in multi-site business settings. The contract is for three months with a focus on delivering outstanding customer service and effective communication under pressure. The position is classified as inside IR35 with a day rate of £200.00.
Key Responsibilities:
- Provide 2nd Line IT support on a busy IT Helpdesk.
- Troubleshoot and support various hardware including laptops, desktops, and mobile devices.
- Manage user and group administration tasks in Active Directory and Azure Active Directory.
- Support M365 services such as Teams, SharePoint, and One Drive.
- Ensure outstanding customer service and effective communication.
- Work efficiently under pressure in a fast-paced environment.
Key Skills:
- Extensive knowledge of troubleshooting hardware and software issues.
- Strong experience with Windows 11 in both on-premise and cloud environments.
- Proficient in Microsoft Intune.
- Understanding of TCP/IP Networking, DNS, and DHCP.
- Experience in an ITIL-based environment.
- Outstanding customer service and communication skills.
Salary (Rate): £200.00 daily
City: York
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
IT SERVICE DESK - 2ND LINE
3-MONTH CONTRACT
YORK HQ - HYBRID WORKING
DAY RATE - £180.00 - £200.00 (UMB RATE)
Your new role
My client is looking to hire an experienced 2nd Line IT Contractor who has experience of working on a busy IT Helpdesk. The contract role would suit a candidate who has previously supported a multi-site business and is adept at prioritising and escalating IT issues efficiently.
What you'll need to succeed
2nd Line IT Candidates who have the following skills and experience would be ideal:-
- Extensive knowledge of troubleshooting and supporting various hardware (Laptops, Desktops, Mobile Devices)
- Strong experience with Windows 11 (On-Premise Domain & Cloud Integrated Environments)
- Active Directory knowledge & also Azure Active Directory - proficient in User and Group Admin Tasks
- Microsoft Intune
- Understanding of TCP/IP Networking, DNS & DHCP.
- ITIL based environment experience would be ideal.
- Experience of supporting M365 Services (Teams, SharePoint and One Drive)
- Outstanding Customer Service skills.
- Excellent communication skills and performs well under pressure in a fast-paced environment.
What you'll get in return
3-Month Contract / Hybrid Working / Day Rate - £200.00 / INSIDE IR35.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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