IT Service Desk Analyst - 1st Line6 months, Inside IR35Location: York, 3 days in the office per weekAn exciting opportunity has arisen with a global organisation offering a hybrid IT Service Desk role. As a 1st Line Analyst, you will support internal users with IT issues, ensuring smooth operations and the quick resolution of IT tickets. You'll play a key role in troubleshooting and providing support for MS Teams and Active Directory tasks.Key Responsibilities:IT Ticket Management: Log, track, and prioritise IT tickets, ensuring timely resolution in line with SLAs.Support via Phone & Chat: Provide remote assistance to users, guiding them through troubleshooting steps and resolving common IT issues.MS Teams Support: Troubleshoot and assist with issues related to Teams, including meetings, calls, and chat functionality.Active Directory: Assist with password resets, account creation, and user access management.Key Skills and Experience:IT Ticketing Systems: Experience managing IT tickets and resolving user requests.MS Teams: Proficient in MS Teams support and troubleshooting.Active Directory: Experience with user account management and AD-related tasks.Customer Service: Strong communication skills with experience in phone and chat support.How to Apply:Apply now for immediate consideration. Interviews are scheduled for the week commencing 13th January 2025.We are an equal opportunities employer and welcome applications from all suitably qualified individuals.











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