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IT Service Desk - 1st Line
Posted 2 weeks ago by 1748414304
Negotiable
Inside
Hybrid
York
Summary: The role of 1st Line IT Service Desk Analyst involves being the initial point of contact for clients' users, focusing on logging incidents and resolving IT issues on the first attempt. This position is based in York with a hybrid working arrangement and is offered on a 3-month contract. Candidates should possess relevant experience and knowledge of IT systems, particularly Windows 11 and the M365 Suite.
Key Responsibilities:
- Act as the first point of contact for clients' users.
- Accurately log incidents and attempt first-time resolution of IT issues.
- Utilize call logging systems and adhere to SLAs.
- Provide excellent customer service and communication.
Key Skills:
- Experience in an IT service desk environment.
- Knowledge of Windows 11 and M365 Suite (Outlook, Word, Excel, Teams & SharePoint).
- Understanding of ITIL principles.
- Excellent communication skills.
Salary (Rate): £150.00 per day
City: York
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
IT SERVICE DESK - 1ST LINE
3-MONTH CONTRACT
YORK BASED - HYBRID WORKING
DAY RATE - £140.00 - £150.00 (UMB RATE)
Your new role
The 1st Line IT Service Desk Analysts will be the first point of contact for our clients' users & will be responsible for accurately logging incidents and attempting first time resolution where possible of IT issues.
What you'll need to succeed
Experience in a similar IT service desk environment would be preferred and previous 1st Line Level knowledge would be an advantage.
Candidates who have experience and knowledge of Windows 11, M365 Suite (Outlook, Word, Excel, Teams & SharePoint) and an understanding of ITIL would be ideal for this role.
As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage.
What you'll get in return
The Contract is initially for 3 Months / Hybrid Working / Day Rate is between £140.00 - £150.00 and is INSIDE IR35.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.