IT Service Delivery Manager - ITIL - Contract
Posted 3 days ago by Ventula Consulting
£450 Per day
Inside
Hybrid
Slough, England, United Kingdom
Summary: The IT Service Delivery Manager will lead the design, implementation, and continuous improvement of IT Service Management (ITSM) capabilities and service desk operations for a leading organization. This contract role requires expertise in ITIL and experience in managing service operations within complex environments. The position involves both strategic service management and hands-on operational leadership. The role is mostly remote with occasional presence required in Slough.
Key Responsibilities:
- Establish and embed ITIL-aligned service management processes
- Design and manage internal and client-facing service desks
- Own Incident, Problem, Change, Request and Service Level Management processes
- Implement and optimise ITSM tooling and reporting capabilities
- Define KPIs, SLAs and service performance frameworks
- Lead service improvement initiatives and operational excellence programmes
- Manage service desk and support teams while acting as a senior stakeholder escalation point
Key Skills:
- Strong ITIL 4 expertise (Managing Professional or equivalent preferred)
- Experience designing and implementing service management processes
- A proven background establishing and leading service desk functions
- Experience with ServiceNow, Jira Service Management, HaloITSM, Freshservice or similar platforms
- Strong stakeholder management and client-facing service delivery experience
- A track record of driving measurable service improvements through data and analytics
Salary (Rate): £450 daily
City: Slough
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
IT Service Delivery Manager - Contract (Inside IR35) - ITIL Mostly Remote – flexible - likely 1 day per month in Slough £450 per day Inside IR35 6 Month Initial Contract
We're supporting a leading organisation in the search for an experienced IT Service Delivery Manager to lead the design, implementation and continuous improvement of IT Service Management (ITSM) capabilities and service desk operations. This role is ideal for someone who has successfully built, transformed or managed service operations within complex, multi-stakeholder environments and can combine strategic service management with hands-on operational leadership.
Key responsibilities:
- Establish and embed ITIL-aligned service management processes
- Design and manage internal and client-facing service desks
- Own Incident, Problem, Change, Request and Service Level Management processes
- Implement and optimise ITSM tooling and reporting capabilities
- Define KPIs, SLAs and service performance frameworks
- Lead service improvement initiatives and operational excellence programmes
- Manage service desk and support teams while acting as a senior stakeholder escalation point
We're keen to speak with candidates who have:
- Strong ITIL 4 expertise (Managing Professional or equivalent preferred)
- Experience designing and implementing service management processes
- A proven background establishing and leading service desk functions
- Experience with ServiceNow, Jira Service Management, HaloITSM, Freshservice or similar platforms
- Strong stakeholder management and client-facing service delivery experience
- A track record of driving measurable service improvements through data and analytics
This is an excellent opportunity to shape and enhance service delivery within a growing and evolving environment. Interested? Please apply or send me a direct message for a confidential discussion.