IT Service Delivery Analyst

Summary: Whitebridge is seeking an IT Service Delivery Analyst to join the ITSM team for a FTSE 50 client. The role requires a proactive individual with experience in IT service management, particularly with cloud systems. The successful candidate will work in a hybrid capacity and must be able to start as soon as possible. This position is umbrella-based and focuses on service delivery management and support.

Key Responsibilities:

• Manage a broad range of IT services and disciplines, ensuring adherence to IT Service Management and ITIL standards.
• Utilize the ServiceNow toolset or similar for service delivery management.
• Support business-critical cloud systems in medium to large organizations.
• Produce professional service reports and facilitate effective communication.
• Prioritize workloads and manage escalations, problems, and requests efficiently.
• Analyze incidents and requests to identify service issues and articulate solutions.
• Maintain a customer-focused approach while demonstrating resilience and flexibility.

Key Skills:

• Experience in IT Service Management and ITIL standards.
• Proficiency with the ServiceNow toolset or similar.
• Background in service delivery management or support roles.
• Strong verbal, written, and facilitation skills; experience with SharePoint is desirable.
• Ability to multi-task and prioritize under demanding schedules.
• Logical problem-solving skills and ability to visualize solutions.
• Customer-focused, self-motivated, and resilient with strong influencing skills.

Salary (Rate): £450 per day

City: Reading, Havant, Glasgow or Perth

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT