Summary: Our client requires a Service Delivery Analyst to support the IT operations' service delivery function, focusing on process improvement and accountability. The role involves managing costs, collaborating with technical resources, engaging with third-party vendors, and ensuring effective communication across IT teams. The analyst will also contribute to continuous improvement plans to adapt IT service delivery to evolving business needs.

Key Responsibilities:

• Manage day-to-day purchasing and invoicing processes for IT services and monitor adherence to the annual budget.
• Collate and manage data sources for KPI reporting to ensure IT services health is visible and accurate.
• Collaborate with internal technical resources for incident and problem management, producing and presenting regular reporting to IT leadership.
• Engage with third-party vendors for I&O services, ensuring adherence to contracts and SLAs.
• Manage service delivery project management, process implementation, and governance.
• Support the integration of cloud operation processes into existing IT service delivery processes.
• Build and maintain relationships with all IT units to ensure service delivery goals are understood and met.
• Communicate clearly and precisely with management and IT teams regarding service approach and status.
• Contribute to and execute continuous improvement plans for IT service delivery.

Key Skills:

• Honours Bachelor's Degree in IT/Data Analysis, Finance, or related fields.
• Previous experience in an analytical, reporting, or financial role.
• ITIL foundation certified (desirable).
• Excellent time/task management and strong communication skills.
• Proven ability to manage large volume activities across multiple work streams.
• Strong cross-team collaboration skills.
• Positive can-do attitude.

Salary (Rate): £385

City: Dublin

Country: Ireland

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT