IT Service and Support Specialist

Summary: The IT Service and Support Specialist will play a crucial role in managing IT support processes, including handling end-user device requests and troubleshooting hardware/software issues. This hands-on position requires collaboration with global IT teams to ensure efficient operations and adherence to service level agreements. The role is ideal for a proactive individual with a strong technical background and excellent organizational skills.

Key Responsibilities:

• Set up IT equipment for new starters and support staff transitions
• Handle desktop/laptop repairs and mobile device administration
• Troubleshoot hardware/software issues and reset passwords
• Use ServiceNow to log and manage incidents and requests
• Maintain accurate asset tracking and IT stock levels
• Collaborate with global IT teams to meet SLAs

Key Skills:

• Solid experience with PC/laptop hardware, Microsoft Windows/Office, and networking basics
• Strong organisational and communication skills
• A "can-do" attitude with the ability to work independently
• Proven ability to prioritise, meet deadlines, and support users at all levels

Salary (Rate): 13

City: Manchester

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT