Summary: The IT Service Analyst role involves managing error handling and technical support, providing on-site assistance, and participating in IT projects. The position requires relevant IT qualifications and experience in IT support, with a focus on customer service and technical proficiency. The analyst will work in a dynamic international environment, contributing to the company's mission of delivering excellence in IT services. Candidates should be motivated, flexible, and fluent in English.

Key Responsibilities:

• Manage and log error messages and technical queries, analyzing potential causes of issues.
• Provide 1st and 2nd level on-site support and escalate issues to international teams as needed.
• Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
• Procure, catalog, and install IT hardware, providing end users with necessary briefings.
• Actively participate in IT projects such as rollouts, migrations, moves, and event support.

Key Skills:

• Completed IT training (e.g., IT Specialist for System Integration) or equivalent qualifications.
• Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow).
• Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
• Excellent communication skills and a strong customer service orientation.
• Highly motivated with the ability to work independently and as part of a team.
• Willingness to undertake occasional business trips.
• Fluency in English written and spoken.

Salary (Rate): undetermined

City: Royston

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT