IT Risk Manager - ITIL, ServiceNow, Banking

Summary: The IT Risk Manager role at a leading investment bank in London focuses on ensuring compliance and risk management for applications and infrastructure within the bank's enterprise environment. The position involves identifying, tracking, and resolving IT risk and compliance issues, while collaborating with various internal teams. The role requires a strong understanding of ITIL and ServiceNow, along with excellent interpersonal skills. This position is classified as inside IR35 and requires on-site work four days a week.

Key Responsibilities:

• Liaise with internal risk teams and app custodians to identify and track IT risk findings.
• Raise and document new issues and push them forward to closure while exploring better solutions.
• Use Tableau and Technology Operations Portal to assess whether Servers meet compliance standards.
• Ensure vulnerabilities are patched and security benchmarks (TSS, IIS TSS, Anti-Virus, WWF, etc.) are met.
• Manage timelines for platform upgrades or retirements using the TI Technology Currency site.
• Coordinate with stakeholders to update deadlines and secure extended vendor support if needed.
• Help application custodians interpret the banks policies and manage exceptions responsibly.
• Be the bridge between technology teams and compliance policies.

Key Skills:

• Proficiency in ServiceNow and MS Office
• Experience creating IT monitoring/reporting processes
• Experience with the Archer Risk management tool (nice to have)
• Leading distributed teams through remediation
• Knowledge of ITIL and IT Change Management
• Strong understanding of IT life cycles and infrastructure dependencies
• Interpersonal and managerial skills (negotiation, communication, team coordination)
• Bachelor's degree or equivalent experience

Salary (Rate): £309 per day

City: London

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

IT Risk Manager - Servicenow, ITIL, Banking sought by leading investment bank based in the city of London.

*Inside IR35 - 4 days per week on site*

The IT Risk Manager position focuses on ensuring that applications and infrastructure meet risk and compliance standards within the banks enterprise environment. You're essentially the driving force behind identifying, tracking, and resolving IT risk and compliance issues.

Key Responsibilities

Issue Management:

• Liaise with internal risk teams and app custodians to identify and track IT risk findings.
• Raise and document new issues and push them forward to closure while exploring better solutions. Server Compliance Monitoring:
• Use Tableau and Technology Operations Portal to assess whether Servers meet compliance standards.
• Ensure vulnerabilities are patched and security benchmarks (TSS, IIS TSS, Anti-Virus, WWF, etc.) are met.

System Currency Oversight:

• Manage timelines for platform upgrades or retirements using the TI Technology Currency site.
• Coordinate with stakeholders to update deadlines and secure extended vendor support if needed.

IT Risk Liaison:

• Help application custodians interpret the banks policies and manage exceptions responsibly.
• Be the bridge between technology teams and compliance policies.

Must-Have Skills & Qualifications

• Proficiency in ServiceNow and MS Office
• Experience creating IT monitoring/reporting processes
• Experience with the Archer Risk management tool (nice to have)
• Leading distributed teams through remediation
• Knowledge of ITIL and IT Change Management
• Strong understanding of IT life cycles and infrastructure dependencies
• Interpersonal and managerial skills (negotiation, communication, team coordination)
• Bachelor's degree or equivalent experience

Please apply within for further details or call

Alex Reeder
Harvey Nash Finance & Banking