IT Project Support Engineer

Summary: The IT Project Support Engineer role is a key position based in Glasgow, focusing on the delivery of IT projects and support within an MSP environment. The engineer will engage with internal teams to ensure seamless integration of systems and services while maintaining infrastructure. This position requires a proactive approach to troubleshooting and project management over an initial 18-month assignment. The role emphasizes collaboration, quality assurance, and continuous improvement in IT solutions.

Key Responsibilities:

• Develop and manage project plans, timelines, and resources to ensure successful delivery of IT projects.
• Oversee the deployment, installation, and configuration of IT infrastructure, systems, and software to meet client requirements.
• Serve as the primary point of contact for internal clients, ensuring clear communication and regular project updates to stakeholders.
• Work closely with engineering, development, and operations teams to deliver technical solutions and ensure project success.
• Monitor and ensure that all systems, software, and IT solutions meet quality standards and are compliant with industry best practices.
• Identify, troubleshoot, and resolve complex IT issues in a timely and effective manner.
• Maintain detailed records of project progress, technical configurations, and support incidents for future reference and analysis.
• Plan and execute system updates, patches, and preventive maintenance to ensure optimal performance and security of IT systems.
• Identify and mitigate potential risks related to system performance, security, or project delays.
• Provide training to end-users on new systems and technologies, ensuring they are equipped to utilize solutions effectively.
• Stay up to date with emerging technologies and industry trends, recommending improvements to IT systems and processes.
• Liaise with third-party vendors for procurement of IT hardware, software, and services as required for project execution.

Key Skills:

• Proven experience in a Project Engineer role or IT support role within an MSP environment.
• Excellent technical knowledge across a variety of technologies, including Microsoft Office 365, Exchange, and Active Directory.
• Networking (TCP/IP, DNS, DHCP, VPN, VLANs).
• Virtualization (VMware, Hyper-V).
• Cloud platforms (Azure, AWS, Google Cloud).
• IT security (Firewalls, antivirus, endpoint protection).
• Strong communication skills, both written and verbal, with the ability to interact with clients in a clear, non-technical way.
• Experience with backup solutions, disaster recovery, and business continuity planning is a plus.
• A commercial-focused mindset and a commitment to delivering high-quality IT services.

Salary (Rate): undetermined

City: Glasgow

Country: UK

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT