IT Project Manager Service Delivery
Posted 1 day ago by People Group
Negotiable
Outside
Hybrid
London Area, United Kingdom
Summary: The role of IT Project Manager – Service Delivery involves leading the transition of services into the receiving organization, ensuring operational readiness across all service introductions and initiatives. This position requires close collaboration with various stakeholders and oversight of service level agreements while managing risks and governance. The ideal candidate will have extensive experience in service transition and complex IT change environments. This is a high-visibility, hands-on delivery role reporting to the DTMO Programme Director.
Key Responsibilities:
- Lead end-to-end Service Transition activities for all incoming services and initiatives.
- Own and manage the Operational Readiness Review (ORR) stage gate, ensuring readiness criteria and governance are met.
- Develop and maintain transition plans, readiness criteria, and service acceptance documentation.
- Ensure alignment with business, technology, and operational stakeholders throughout the transition lifecycle.
- Act as TSA Service Owner and Functional Delivery Lead, providing oversight of all related delivery activity.
- Manage and monitor all TSA Service Level Agreements (SLAs), ensuring performance, compliance, and timely issue resolution.
- Serve as the primary interface between the receiving organisation, Group IT, and service partners for TSA-related delivery.
- Collaborate with the Design Authority to ensure design decisions support operational and transition objectives.
- Identify and manage risks, issues, and dependencies relating to service transition and TSA delivery.
- Produce clear governance documentation, status reports, and leadership updates.
- Coordinate with Digital Hub IT teams to ensure alignment on design, transition plans, and operational interfaces.
- Ensure operational teams are prepared, trained, and appropriately supported through go-live.
- Oversee documentation handover, knowledge transfer, and service readiness for BAU ownership.
Key Skills:
- Proven experience in Service Delivery, Service Transition, Operational Readiness, or IT programme/project roles.
- Strong working knowledge of Transitional Service Agreements (TSAs) and SLA management.
- Demonstrable stakeholder management and communication skills across technical and non-technical teams.
- Experience operating within complex programme structures with multiple workstreams and governance layers.
- Ability to work at pace with an immediate start requirement.
- Experience working on carve-out programmes is highly desirable.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Location: Hybrid Contract Length: Initial 12-month contract Start Date: Immediate / within the next 2 weeks IR35 Status: Outside IR35 (initial assessment) Overview We are seeking an experienced Project Manager – Service Delivery to lead the successful transition of services into the receiving organisation and ensure operational readiness across all service introductions and initiatives. This interim role plays a critical part in ensuring smooth service transition, robust governance, and effective management of key TSAs. . Reporting to the DTMO Programme Director and working closely with the Design Authority , the Project Manager will act as both TSA Service Owner and Functional Delivery Lead; while also overseeing TSA SLA performance and managing the relationship with Digital Hub IT teams currently operating under the Group IT function. This is a high-visibility, hands-on delivery role ideal for someone with deep experience in service transition, operational readiness, and complex IT change environments.
Key Responsibilities Service Transition & Operational Readiness Lead end-to-end Service Transition activities for all incoming services and initiatives. Own and manage the Operational Readiness Review (ORR) stage gate, ensuring readiness criteria and governance are met. Develop and maintain transition plans, readiness criteria, and service acceptance documentation. Ensure alignment with business, technology, and operational stakeholders throughout the transition lifecycle. TSA Ownership & Delivery Management Act as TSA Service Owner and Functional Delivery Lead , providing oversight of all related delivery activity. Manage and monitor all TSA Service Level Agreements (SLAs) , ensuring performance, compliance, and timely issue resolution. Serve as the primary interface between the receiving organisation, Group IT, and service partners for TSA-related delivery. Governance, Risk & Stakeholder Management Operate under the management of the DTMO Programme Director as a workstream lead. Collaborate with the Design Authority to ensure design decisions support operational and transition objectives. Identify and manage risks, issues, and dependencies relating to service transition and TSA delivery. Produce clear governance documentation, status reports, and leadership updates. Operational & Cross-Functional Coordination Coordinate with Digital Hub IT teams to ensure alignment on design, transition plans, and operational interfaces. Ensure operational teams are prepared, trained, and appropriately supported through go-live. Oversee documentation handover, knowledge transfer, and service readiness for BAU ownership. Required Experience & Skills Proven experience in Service Delivery , Service Transition , Operational Readiness , or IT programme/project roles. Strong working knowledge of Transitional Service Agreements (TSAs) and SLA management. Demonstrable stakeholder management and communication skills across technical and non-technical teams. Experience operating within complex programme structures with multiple workstreams and governance layers. Ability to work at pace with an immediate start requirement . Experience working on carve-out programmes is highly desirable.