IT Operations Support Analyst - Northwich, UK

Summary: The IT Operations Support Analyst role is a 6-month contract position based in Northwich, UK, requiring full onsite presence. The analyst will be responsible for troubleshooting incidents, providing support for local infrastructure, and collaborating with global IT teams. Candidates should have at least 2 years of experience in technical IT customer support and possess strong problem-solving skills. The position offers a pay rate of £18 per hour on PAYE.

Key Responsibilities:

• Troubleshoot and resolve incidents, perform root-cause analysis, and handle hardware and software change requests.
• Provide both onsite and remote support to maintain local infrastructure and ensure high service availability.
• Collaborate with global IT teams, partners, and vendors while conforming to ITIL processes.

Key Skills:

• At least 2 years of experience in a technical IT customer support (2nd level IT support) role.
• Strong familiarity with Windows 11, MS Office 365, mobile phone support, remote software (Bomgar), VPN, and incident management tools.
• Excellent customer service and problem-solving skills.
• A degree in Computer Sciences or Informatics is preferred, but hands-on experience is valued more than higher education.

Salary (Rate): £18 per hour

City: Northwich

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT

Detailed Description From Employer:

Role: IT Operations Support AnalystType: Contract (6 months)
Location: Northwich, UK
Work Model: Fully Onsite (5 days in office)
Payrate: 18 GBP/hr on PAYE

What You'll Do:

• Troubleshoot and resolve incidents, perform root-cause analysis, and handle hardware and software change requests.
• Provide both onsite and remote support to maintain local infrastructure and ensure high service availability.
• Collaborate with global IT teams, partners, and vendors while conforming to ITIL processes.

What We're Looking For:

• Experience: At least 2 years of experience in a technical IT customer support (2nd level IT support) role.
• Skills: Strong familiarity with Windows 11, MS Office 365, mobile phone support, remote software (Bomgar), VPN, and incident management tools. Excellent customer service and problem-solving skills are required.
• Education: A degree in Computer Sciences or Informatics is preferred, but hands-on experience is valued more than higher education

This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV

Randstad Technologies is acting as an Employment Business in relation to this vacancy.