IT Operations Manager - Scotland/Hybrid - Initial 3 month contract

Role Overview

We are seeking an experienced and proactive IT Operations Manager to join our client and support the delivery of high-quality IT operational service.

This contract role has a strong focus on IT asset management, remediation projects, supplier management, and continuous service improvement.

Key Responsibilities

IT Operations

IT Asset Management

Remediation Projects

Supplier Management

IT Operations

• Oversee day-to-day operational activities, ensuring services are delivered in line with agreed standards and best practices.
• Monitor operational performance and identify opportunities for service improvement.
• Develop and maintain operational documentation, processes, and procedures.
• Support incident, problem, and change management activities aligned with ITIL principles.
• Produce regular operational reports and performance metrics for internal teams and client stakeholders.

IT Asset Management

• Lead and improve the IT Asset Management (ITAM) process across client environments.
• Manage the complete life cycle of IT assets, including procurement, deployment, maintenance, and secure disposal.
• Ensure asset registers and configuration data remain accurate and up to date.
• Oversee software licence compliance and identify opportunities for optimisation and cost savings.
• Coordinate regular asset audits and ensure compliance with governance requirements.

Remediation Projects

• Lead and coordinate remediation projects arising from audits, vulnerability assessments, operational reviews, or compliance activities.
• Develop remediation plans, monitor progress, and manage risks and dependencies.
• Work closely with technical teams and suppliers to ensure remediation actions are completed on time.
• Provide regular status updates and reporting to client stakeholders and senior management.

Supplier Management

• Manage relationships with third-party suppliers and service providers.
• Monitor supplier performance against agreed service levels and contractual commitments.
• Coordinate supplier activities during operational incidents and project delivery.
• Lead supplier review meetings and drive continuous service improvement.
• Escalate supplier performance issues where required and support contract management activities.

Skills & Experience

Essential

Desirable

Essential

• Proven experience as an IT Operations Manager, Service Delivery Manager, or similar operational leadership role.
• Strong experience managing IT Asset Management processes and asset life cycle governance.
• Experience leading remediation programmes and operational improvement initiatives.
• Demonstrable supplier and vendor management experience.
• Good understanding of ITIL service management principles.
• Excellent stakeholder management and communication skills.
• Strong organisational, planning, and reporting capabilities.
• Ability to manage multiple priorities within a fast-paced environment.
• Willingness to travel to client sites in Glasgow or Edinburgh on a weekly basis.

Desirable

• ITIL Foundation (or equivalent).
• Experience with ITSM/ITAM platforms such as ServiceNow, HaloITSM, ManageEngine, or Jira Service Management.
• Knowledge of Microsoft 365, Azure, and endpoint management technologies.
• Experience supporting ISO 27001, Cyber Essentials, or similar governance.