Summary: The IT Operations and Process Improvement Consultant role focuses on enhancing operational processes within IT to improve efficiency and scalability. The consultant will lead the transition from Excel-based workflows to ITIL-compliant processes, implement automation strategies, and collaborate with various stakeholders. Regular reporting on process performance and overseeing the transfer of responsibilities to offshore teams are also key aspects of the role.

Key Responsibilities:

• Enhance operational processes to improve efficiency, quality, and scalability.
• Drive transition from Excel-based workflows to standardized ITIL-compliant processes using ITSM tools.
• Identify inefficiencies and implement process automation and optimization strategies.
• Collaborate with stakeholders across business and IT teams to align process improvements.
• Provide regular reports on process performance, challenges, and enhancements to senior leadership.
• Lead process improvement projects, ensuring timely delivery within scope and budget.
• Ensure compliance with ITIL standards and track key performance indicators.
• Oversee the transfer of operational responsibilities to offshore teams, ensuring proper training and support.
• Develop and deliver training programs on new processes, tools, and ITSM functionalities.
• Maintain clear documentation of process changes, workflows, and improvements.

Key Skills:

• At least 5 years of experience in IT operations, process management, or project management.
• Strong background in ITIL-based service management and process automation.
• Expertise in ITSM platforms like ServiceNow.
• Experience transitioning manual processes to automated solutions.
• Knowledge of project management methodologies, PMP or similar certifications a plus.
• Strong leadership, problem-solving, and change management abilities.
• Ability to collaborate effectively across teams and global regions.

Salary (Rate): undetermined

City: Singapore

Country: Singapore

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other