IT Major Incident Manager
Posted Today by Jobserve
£520 Per day
Inside
Hybrid
London
Summary: The IT Major Incident Manager role involves leading the response to major incidents across various IT domains within a large multinational financial services firm. The position requires effective communication and coordination to ensure rapid service restoration while managing stakeholder expectations. The role is contract-based for 6 months, with the possibility of extension up to 18 months, and operates in a hybrid work setup.
Key Responsibilities:
- Lead and command Major Incident response across infrastructure, applications, cloud, network, identity, data, and third-party services, ensuring rapid and controlled service restoration.
- Establish and maintain clear incident management structure, including roles, communication channels, escalation paths, and Real Time coordination of technical teams and vendors.
- Drive resolution activities by removing blockers, managing dependencies, and coordinating SMEs to restore services as quickly as possible.
- Provide clear, accurate, and timely stakeholder communications, translating technical detail into business impact, status updates, and recovery actions for senior leadership.
- Conduct rapid risk and impact assessments covering operational, regulatory, security, and business continuity considerations, ensuring appropriate escalation and mitigation decisions.
- Maintain detailed incident records, ensure disciplined documentation of actions and decisions, and deliver structured handovers in a follow-the-Sun operating model, including post-incident support where required.
Key Skills:
- 5+ years' experience managing Major Incidents in a large-scale, 24/7 production environment, ideally within financial services.
- Strong expertise in ITIL, Incident Management, Major Incident Management, Project Delivery, and ITIL Security Management.
- Proven experience acting as Incident Commander in high-pressure operational environments with rapid decision-making responsibility.
- Strong understanding of enterprise technology environments, including cloud, networks, infrastructure, databases, identity, and distributed systems.
- Good awareness of cybersecurity and operational risk, with the ability to assess potential security impact during live incidents.
- Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence senior technical and business stakeholders.
Salary (Rate): £520 per day
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
IT Major Incident Manager
Location: Canary Wharf, London
Role Type: Contract - 6 months rolling upto 18 months
Work Setup: Hybrid - 3 days onsite
Salary: £520 per day
Who We Are
Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.
The Role
Our client is a large multinational firm that provides a range of financial services, including advisory, investment, and asset management solutions. It serves a diverse set of clients worldwide, focusing on strategic planning, market operations, and long-term financial growth.
What you'll do
- Lead and command Major Incident response across infrastructure, applications, cloud, network, identity, data, and third-party services, ensuring rapid and controlled service restoration.
- Establish and maintain clear incident management structure, including roles, communication channels, escalation paths, and Real Time coordination of technical teams and vendors.
- Drive resolution activities by removing blockers, managing dependencies, and coordinating SMEs to restore services as quickly as possible.
- Provide clear, accurate, and timely stakeholder communications, translating technical detail into business impact, status updates, and recovery actions for senior leadership.
- Conduct rapid risk and impact assessments covering operational, regulatory, security, and business continuity considerations, ensuring appropriate escalation and mitigation decisions.
- Maintain detailed incident records, ensure disciplined documentation of actions and decisions, and deliver structured handovers in a follow-the-Sun operating model, including post-incident support where required.
What you bring
- 5+ years' experience managing Major Incidents in a large-scale, 24/7 production environment, ideally within financial services.
- Strong expertise in ITIL, Incident Management, Major Incident Management, Project Delivery, and ITIL Security Management.
- Proven experience acting as Incident Commander in high-pressure operational environments with rapid decision-making responsibility.
- Strong understanding of enterprise technology environments, including cloud, networks, infrastructure, databases, identity, and distributed systems.
- Good awareness of cybersecurity and operational risk, with the ability to assess potential security impact during live incidents.
- Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence senior technical and business stakeholders.
What's Next?
If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role further.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.