Summary: The IT Helpdesk Officer role involves providing Level 2 IT support for a financial services client on a 6-month contract. Responsibilities include incident resolution, hardware support, and ensuring compliance with IT policies while managing service requests efficiently. The position requires clear communication skills and the ability to travel for site visits as needed.

Key Responsibilities:

• Core work is level 2 IT support.
• Call logging, incident resolution, service requests and other tasks to provide ICT support services to the business.
• Hardware tasks are involved with the ability to support on IT devices and equipment.
• Compliance with IT policies and team Standard Operating Procedures is essential, and allows for the application of new knowledge and processes into daily work.
• All jobs in the service queue are managed efficiently; Jobs are updated and resolved within target SLAs.
• Clear communication skills are essential, with the ability to escalate complex customer issues as necessary.
• Demonstrate awareness of strategic and operational requirements to support the core business.
• Delivery of this role will be in person and working remotely as required.
• Available to travel interstate for ad-hoc visits to supported sites.

Key Skills:

• Experience in Level 2 IT support.
• Strong call logging and incident resolution skills.
• Ability to support hardware and IT devices.
• Knowledge of IT policies and Standard Operating Procedures.
• Efficient management of service queue and SLAs.
• Excellent communication skills.
• Aware of strategic and operational business requirements.
• Flexibility to work in person and remotely.
• Willingness to travel for site visits.

Salary (Rate): undetermined

City: Sydney

Country: Australia

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT