IT Helpdesk Advisor - Polish Speaking

The Details

• Location: Peterborough
• Hours: 37.5 hours per week, between 7am 7pm, with flexible shift rotation and occasional weekends
• Pay Rate: £14.22 per hour
• Start Date: Immediate
• Contract: Temporary to Permanent

What's on Offer

• Competitive hourly pay of £14.22 per hour
• Overtime opportunities paid at time and a half
• Full training and ongoing support
• Weekly pay
• Career progression within a growing IT team
• Temp of the Month reward vouchers
• Opportunity to develop your IT support and customer service skills

Key Responsibilities

• Providing first-line IT support to external customers via telephone and email
• Supporting Polish-speaking customers professionally and effectively
• Logging, tracking and accurately updating support tickets
• Troubleshooting basic hardware, software and network-related issues
• Escalating more complex technical issues where required
• Guiding customers through step-by-step technical solutions
• Maintaining accurate support documentation and knowledge base records
• Working collaboratively with colleagues within the service desk
• Supporting continuous improvement across the service desk
• Providing a consistently high level of customer service and building positive client relationships

The Ideal Candidate

• Fluent in Polish, both written and spoken
• Strong English communication skills
• Excellent customer service and communication skills
• Organised, reliable and methodical in your approach
• Previous call centre, customer service or technical support experience is beneficial
• Previous IT support experience is advantageous but not essential
• Comfortable troubleshooting basic technical issues
• Confident communicating with customers by telephone and email
• Comfortable working in a fast-paced, team-based environment
• A genuine interest in technology and developing a career in IT support