IT Helpdesk & Administrator (fluent Japanese)

A bank is currently recruiting a Japanese speaking IT Helpdesk & Administrator to join its London team on a temporary assignment.

The role will provide IT helpdesk and administrative support, assisting users with technical issues while supporting day-to-day IT operations.

The successful candidate will work closely with IT and HR teams and will receive full induction and on-the-job training.

This opportunity would suit an IT support professional with good communication skills, a methodical approach and the ability to work effectively in a busy corporate environment.

Main Responsibilities

• Provide IT helpdesk and user support for day-to-day technical issues
• Troubleshoot and resolve user-related IT issues, escalating where required
• Support Microsoft 365, PC and other IT-related systems and services
• Assist with IT administration and general operational tasks
• Maintain accurate records and documentation relating to IT support activities
• Work closely with IT and other internal teams to ensure effective issue resolution
• Support users and colleagues in accordance with internal procedures and requirements

Ideal Candidate

• Previous experience in IT helpdesk, IT support or a related role
• Good understanding of IT systems and user support
• Strong communication and problem-solving skills
• Good organisational skills and attention to detail
• Ability to work independently while collaborating effectively with colleagues
• Professional and customer-focused approach
• Comfortable working in a busy corporate environment
• Good Microsoft Office / Microsoft 365 skills would be advantageous

Conditions

• Location: London, UK
• Working Style: Hybrid; full-time office attendance required for up to the first 4 weeks, followed by up to 11 office days per calendar month, including at least 2 days per week
• Salary: negociable
• Job Type: temporary assignment for up to 6 months
• Working Hours: weekend work and bank holiday work required, shifts between 7:30–15:30, 8:00–16:00, 9:00–17:00 and 10:00–18:00; overtime may be required and is payable
• Start: ASAP
• Benefits: 20 days’ annual leave plus 8 Bank Holidays for the first 12 weeks; 25 days’ annual leave plus 8 Bank Holidays thereafter
• Visa Support: No