Key Responsibilities
- Travel to other sites to assist colleagues with project work, annual leave cover, and other support needs.
- Deliver support across Windows 10/11 operating systems, including troubleshooting and event log analysis.
- Offer software support and limited hardware support, including break/fix and fault finding.
- Manage Microsoft Server OS tasks such as joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT.
- Conduct data management activities, including archiving data to tape via tape library systems.
- Perform BAU (Business As Usual) tasks such as:
- Antivirus monitoring
- Network monitoring
- Storage and capacity management
- Physical hardware health checks
- Auditing activities
- Carry out office moves, hardware installations, and basic server maintenance (Lenovo workstations and Dell Servers).
- Update administrative records and ticketing systems accurately and promptly.
- Follow written work instructions (SOPs) to complete tasks effectively.
- Create documentation for key processes for internal and customer use
Skills & Experience
- Basic to intermediate IT knowledge, with a willingness to learn and develop in non-standard environments.
- Previous experience in IT support, field services, or service desk roles is desirable.
- Good understanding of core technologies: Windows OS, Windows Server, Networking
- Capable of prioritising support tickets and managing workload efficiently.
- Familiarity with break/fix processes and hardware troubleshooting.
Rate:
£35,000/year
Location:
Worcester
IR35 Status:
Not specified
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Mid-Level