IT Field Delivery Engineer
Posted 1 day ago by TieTalent
Negotiable
Undetermined
Undetermined
Belfast, Northern Ireland, United Kingdom
Summary: The IT Field Engineer role in Belfast is a 12-month fixed-term contract focused on providing IT hardware and software support at customer sites. The position requires advanced diagnostics, repair, and configuration of various IT equipment while adhering to service level agreements. The engineer will also mentor other team members and participate in a 24/7 coverage rota. Strong customer-facing skills and relevant technical certifications are essential for success in this role.
Key Responsibilities:
- Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, relevant network support, retail equipment, and associated peripherals
- Complete customer rebuilds and configuration to desk
- Assist other engineers in the delivery of service to our client's customers
- Cover site roles where required due to planned or unplanned absence
- Achieve the dynamic KPI targets set for the role
- Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements
- Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done in real time through accurate and quality updates
- Deliver IMAC projects with minimal supervision and take the lead when required
- Embrace and train on new technologies, maintaining the skills and knowledge required to perform the role to the required standard
- Carry out any other reasonable requests from line management
- Participate in 24/7 coverage via a rota system
- Work a reasonable amount of overtime when required
- Practice 'Quick Win' processes
- Act as a mentor to other engineers as needed
- Comply with management system policies, company policies and guidelines, and take responsibility for health and safety in the workplace
- Maintain company assets in good working order and general condition
- Be familiar with customer policies and processes where applicable
Key Skills:
- Must always be professional and presentable
- Must hold a full UK driving licence
- Excellent customer-facing skills
- Self-motivated with strong organisational skills and ability to work unsupervised
- Possession of, or ability to obtain, relevant technical certifications
- CompTIA A+, CompTIA Server+ qualifications (or equivalent knowledge/experience) are required
- Ability to work at height and perform varied manual handling activities
- Demonstrates positive behaviours that support team productivity
- High standard of communication and interpersonal skills to support colleagues and team members
Salary (Rate): undetermined
City: Belfast
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
About IT Field Engineer Belfast 1 Year Fixed Term Contract Role Purpose To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. This role is offered on a 12-month fixed term contract.
Key Responsibilities
- Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, relevant network support, retail equipment, and associated peripherals
- Complete customer rebuilds and configuration to desk
- Assist other engineers in the delivery of service to our client's customers
- Cover site roles where required due to planned or unplanned absence
- Achieve the dynamic KPI targets set for the role
- Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements
- Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done in real time through accurate and quality updates. This also includes completing any part movements and RMA generation
- Deliver IMAC projects with minimal supervision and take the lead when required
- Embrace and train on new technologies, maintaining the skills and knowledge required to perform the role to the required standard
- Carry out any other reasonable requests from line management
- Participate in 24/7 coverage via a rota system
- Work a reasonable amount of overtime when required
- Practice 'Quick Win' processes
- Act as a mentor to other engineers as needed
- Comply with management system policies, company policies and guidelines, and take responsibility for health and safety in the workplace
- Maintain company assets in good working order and general condition
- Be familiar with customer policies and processes where applicable
Skills And Experience
- Must always be professional and presentable
- Must hold a full UK driving licence
- Excellent customer-facing skills
- Self-motivated with strong organisational skills and ability to work unsupervised
- Possession of, or ability to obtain, relevant technical certifications
- CompTIA A+, CompTIA Server+ qualifications (or equivalent knowledge/experience) are required
- Ability to work at height and perform varied manual handling activities
- Demonstrates positive behaviours that support team productivity
- High standard of communication and interpersonal skills to support colleagues and team members
Nice-to-have skills
- Laptops
- Servers
Belfast, Northern Ireland
Work experience
System Engineer
Systems Administrator
Languages
English