Summary: The IT Support Engineer role involves providing first-line support and managing laptop/desktop builds for a significant device refresh project. The position requires handling support requests, resolving IT issues, and collaborating with various departments. This is a contract position based in Felsted, requiring onsite presence. The role offers a pay rate of up to £25 per hour.

Key Responsibilities:

• Handle support requests via phone and email.
• Resolve IT issues and provide user training.
• Install, configure, and maintain PCs, printers, and network devices.
• Monitor and maintain IT hardware and software.
• Manage software licences.
• Liaise with vendors and external service providers.
• Collaborate with the Works Department on IT specifications.
• Participate in a call-out rota and work one Saturday morning a month.
• Perform ad-hoc duties as needed.

Key Skills:

• Positive attitude and excellent customer service skills.
• Strong knowledge of Microsoft Windows (10).
• Experience with PC hardware configuration (MDT/WDS).
• Self-motivated and able to work independently and under pressure.
• Good communication skills and teamwork abilities.
• Knowledge of FreeBSD, GNU/Linux, and Apple Macs (desirable).
• Hardware repair and software troubleshooting skills (desirable).
• Must complete a DBS check.

Salary (Rate): £25

City: Felsted

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT