IT End User Support Engineer
Posted Today by La Fosse
Negotiable
Outside
Undetermined
England, United Kingdom
Summary: The IT End User Support Engineer role involves providing high-quality technical support to end users within an organization, focusing on Microsoft-based environments and Lenovo hardware. The position requires a proactive approach to diagnosing and resolving hardware and software issues, as well as managing device deployment and lifecycle. The successful candidate will work closely with the IT team to ensure efficient operation of core IT services across the UK and Europe. This is a 6-month contract position classified as outside IR35.
Key Responsibilities:
- Provide first and second-line technical support for end users across desktops, laptops, and mobile devices.
- Diagnose and resolve hardware and software issues on Windows systems, particularly Lenovo laptops and desktops.
- Support device deployment and lifecycle management using Microsoft Autopilot, Microsoft Intune, and Company Portal.
- Configure and support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
- Maintain accurate records of incidents and service requests within the IT Service Management system.
- Assist with IT asset tracking and lifecycle management.
- Contribute to knowledge base documentation and process improvements.
Key Skills:
- Strong experience supporting Microsoft Windows operating systems.
- Solid knowledge of Microsoft 365 applications and services.
- Experience with Microsoft Intune device management.
- Familiarity with Microsoft Autopilot provisioning and device enrolment.
- Experience supporting Lenovo laptops and desktop hardware.
- Basic networking knowledge, including shared printers, file shares, and TCP/IP fundamentals.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
IT End User Support Engineer Contract Length: 6 Months (Outside IR35 ) Travel around UK & Europe (expenses covered) - 2 days a week
Role Overview
We are seeking a proactive and customer-focused IT End User Support Engineer to join the IT team. This role is responsible for providing high-quality technical support to end users across the organisation, ensuring hardware, software, and core IT services operate efficiently. The successful candidate will have strong experience supporting Microsoft-based environments, laptop and desktop hardware (particularly Lenovo devices), and modern device management technologies such as Microsoft Intune and Autopilot. It generally assists with device rebuilds. Application installs. Issues with rebuilds.
Key Responsibilities
- Provide first and second-line technical support for end users across desktops, laptops, and mobile devices.
- Diagnose and resolve hardware and software issues on Windows systems, particularly Lenovo laptops and desktops.
- Support device deployment and lifecycle management using Microsoft Autopilot, Microsoft Intune, and Company Portal.
- Configure and support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
- Maintain accurate records of incidents and service requests within the IT Service Management system.
- Assist with IT asset tracking and lifecycle management.
- Contribute to knowledge base documentation and process improvements.
Essential Skills
- Strong experience supporting Microsoft Windows operating systems.
- Solid knowledge of Microsoft 365 applications and services.
- Experience with Microsoft Intune device management.
- Familiarity with Microsoft Autopilot provisioning and device enrolment.
- Experience supporting Lenovo laptops and desktop hardware.
- Basic networking knowledge, including shared printers, file shares, and TCP/IP fundamentals.
Desirable Skills
- Knowledge of Apple devices, including macOS, MacBook hardware, and iPhone/iOS support.
- Experience with Mobile Device Management (MDM).
- Familiarity with IT Service Management tools.