About The Job
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Job Description
As an IT Delivery Manager (Senior Officer) within HMRC's Chief Digital & Information Office (CDIO), you will support the delivery of medium to large-scale IT and digital change across the Borders and Trade (B&T) landscape.
You will be responsible for managing delivery within a structured governance environment, ensuring plans are maintained, risks and dependencies are effectively managed, and delivery remains aligned to business priorities.
Working across multidisciplinary teams, stakeholders and delivery partners, you will play a key role in maintaining delivery momentum, balancing pace, cost and quality while supporting successful outcomes in complex delivery environments.
Key Responsibilities
- Manage the delivery of medium to large-scale IT and digital projects or workstreams.
- Maintain delivery plans, governance and reporting, ensuring clear visibility of progress and risks.
- Identify, manage and escalate risks, issues and dependencies.
- Support commercial and financial management, including cost tracking and supplier engagement.
- Work across multidisciplinary teams and suppliers to maintain delivery alignment and momentum.
- Support stakeholders by providing clear and timely delivery insight, enabling informed decisions.
- Apply and adapt Agile and/or Waterfall methodologies to suit delivery context.
- Support team performance by removing blockers and encouraging effective ways of working.
- Contribute to continuous improvement and the wider Delivery Manager community.
Essential Criteria
- Experience managing or supporting the delivery of medium to large-scale IT or digital change.
- Experience operating within a structured delivery and governance environment, including delivery planning and risk/issue management.
- Ability to manage risks, issues and dependencies, maintaining delivery control and momentum.
- Experience working across multidisciplinary teams and/or suppliers to achieve delivery outcomes.
- Strong communication skills, with the ability to engage stakeholders and support decision-making.
- Working knowledge of Agile and/or Waterfall delivery methodologies applied in a delivery context.
Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office.
Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community.
Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).