IT Change Manager
Posted 2 weeks ago by Ubique Systems UK Limited
Negotiable
Undetermined
Undetermined
United Kingdom
Summary: You will serve as an IT Change Manager within an ITIL-based Change Management framework, focusing on the governance of the Change Management process to ensure efficient handling of technology changes. Your role includes driving continual improvement in change planning and deployment while minimizing the impact of changes on service quality. You will also act as a Subject Matter Expert (SME) and maintain relationships with various stakeholders. The position emphasizes effective communication and organization to manage change requests successfully.
Key Responsibilities:
- Own, execute and drive the Change Management process, coordinating and communicating all Change Requests.
- Log and progress all current Changes, ensuring accurate impact statements, risk assessments, prioritization, and approvals.
- Identify, escalate, and manage risks and issues for effective change deployment in the live environment.
- Enhance existing processes and strive for simplicity in Change management.
- Act as a Change Management Subject Matter Expert (SME).
- Communicate relevant planned Changes to impacted customers and stakeholders.
- Build and maintain relationships with Operational Leads, Service Managers, Project/Programme Managers, Customers, and Suppliers.
Key Skills:
- Understanding of Change Management methodology & principles (ITIL or similar).
- ITIL v4 Foundation certificate is desired.
- Organized and delivery-focused with strong planning skills and effective time-management.
- Ability to interpret, analyze, and present data to all organizational levels.
- Proven ability to build and maintain relationships with key stakeholders through strong communication.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Additional info
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Overview
Who We Are
You will work within an ITIL based Change Management framework in which standardised methods and procedures are used for efficient and prompt handling of all technology changes. This is to minimise the impact of change related incidents upon service quality and consequently improve the day-to-day operation of its Customers.
You will be responsible for the governance of the Change Management process, which includes the review, assessment, communication, and accurate closure of all technical changes in accordance with agreed service level agreements.
Responsibility for driving continual improvement in change planning and deployment measured against defined KPIs to maintain the stability of its customers.
What You'll Do:
Key accountabilities and decision ownership:
- To own, execute and drive the Change Management process, using effective organisation and planning skills to enable the efficient co-ordination and communication of all Change Requests
- Ensure all current Changes are logged and progressed, have accurate impact statements, are risk assessed, are prioritised with appropriate severity, and are approved by appropriately defined personnel
- Identify, escalate, and manage risks and issues to ensure changes are deployed effectively within the live environment
- Identify new ways of working to enhance the existing process and strive for simplicity in the management of Changes
- To act as a Change Management Subject Matter Expert (SME)
- Accurately communicate all relevant planned Changes to impacted customers and stakeholders
- Build and maintain relationships with Operational Leads, Service Managers, Project/Programme Managers, Customers and Suppliers
Who you are
- Understanding of Change Management methodology & principles (ITIL or similar)
- ITIL v4 Foundation certificate is desired
- Organised and delivery focused, strong planning skills, effective time-management
- Ability to interpret, analyse and present appropriate data to all organisational levels
- Proven ability to build and maintain relationships with key stakeholders, both internally and externally, through strong communication
Overview
Who We Are
You will work within an ITIL based Change Management framework in which standardised methods and procedures are used for efficient and prompt handling of all technology changes. This is to minimise the impact of change related incidents upon service quality and consequently improve the day-to-day operation of Vodafone and its Customers.
You will be responsible for the governance of the Change Management process, which includes the review, assessment, communication, and accurate closure of all technical changes in accordance with agreed service level agreements.
Responsibility for driving continual improvement in change planning and deployment measured against defined KPIs to maintain the stability of Vodafone and its customers.
What You'll Do:
Key accountabilities and decision ownership:
- To own, execute and drive the Change Management process, using effective organisation and planning skills to enable the efficient co-ordination and communication of all Change Requests
- Ensure all current Changes are logged and progressed, have accurate impact statements, are risk assessed, are prioritised with appropriate severity, and are approved by appropriately defined personnel
- Identify, escalate, and manage risks and issues to ensure changes are deployed effectively within the live environment
- Identify new ways of working to enhance the existing process and strive for simplicity in the management of Changes
- To act as a Change Management Subject Matter Expert (SME)
- Accurately communicate all relevant planned Changes to impacted customers and stakeholders
- Build and maintain relationships with Operational Leads, Service Managers, Project/Programme Managers, Customers and Suppliers
Who you are
- Understanding of Change Management methodology & principles (ITIL or similar)
- ITIL v4 Foundation certificate is desired
- Organised and delivery focused, strong planning skills, effective time-management
- Ability to interpret, analyse and present appropriate data to all organisational levels
- Proven ability to build and maintain relationships with key stakeholders, both internally and externally, through strong communication
