IT Business Analyst (Unified Communications) - initial 2 month contract (OS IR35)

Key Responsibilities

• Lead the analysis, design, and configuration activities for the pilot.
• Define and document business and operational requirements.
• Support the evaluation and implementation of an communications platform designed to strengthen business continuity capabilities.
• Design communication channels, escalation routes, governance processes, and operating procedures.
• Support platform setup, access management, account provisioning, and onboarding activities.
• Establish approaches for document storage, communications management, and user engagement.
• Develop operating procedures and support models for business continuity scenarios.
• Facilitate workshops and engage stakeholders across IT and business functions.
• Coordinate pilot activities and support testing and validation exercises.
• Help plan and execute simulation exercises.
• Capture lessons learned and provide recommendations for future production deployment.

Essential Experience

• Proven Business Analysis experience delivering technology or operational change initiatives.
• Experience mobilising or implementing collaboration and unified communication platforms such as Zoom, Microsoft Teams, Webex, or similar solutions.
• Strong process mapping and operating model design capabilities.
• Experience gathering requirements and translating them into practical solutions.
• Excellent stakeholder management and communication skills.
• Ability to work independently and drive outcomes with light-touch governance.

Desirable Experience

• Business continuity, operational resilience, or crisis management experience.
• Experience supporting incident response, emergency communications, or major event management.
• Familiarity with platform onboarding, user adoption, and training activities.