IT Applications Support Engineer
Posted 1 week ago by Proactive Appointments on Reed
£250 Per day
Undetermined
Hybrid
Hammersmith, London, London
Summary: The IT Applications Support Engineer role involves providing expert support for business applications, requiring strong troubleshooting skills and the ability to collaborate with users to gather requirements. The position is a 6-month contract with potential for extension, emphasizing the need for effective communication and organizational skills. Candidates should have a solid background in IT applications support and familiarity with SQL, Power BI, and various Microsoft tools.
Key Responsibilities:
- Provide IT applications support and troubleshoot issues effectively.
- Participate in workshops with business users to gather requirements for application changes.
- Analyze data and processes objectively and maintain quality documentation.
- Manage workload and helpdesk tickets using the internal helpdesk system.
- Ensure smooth operation of applications and adherence to SLAs.
- Deliver internal changes such as online documents and workflows.
- Continuously review and improve application support processes.
Key Skills:
- Minimum of 5 years in an IT Applications Support role.
- Strong experience with business applications.
- Logical troubleshooting capabilities.
- Excellent verbal and written communication skills.
- Good organizational skills.
- Understanding of SQL, Power BI, and APIs.
- Proficient in Microsoft Office, Visio, and Project.
- Good configuration skills.
Salary (Rate): £250
City: Hammersmith
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT