Summary: The IT Applications Support Engineer role involves providing support for business applications, requiring strong troubleshooting skills and the ability to gather requirements from users. The position is a 6-month contract with a possibility of extension, emphasizing the need for effective communication and organizational skills. The engineer will also be responsible for managing helpdesk tickets and ensuring the smooth operation of applications and adherence to service level agreements.

Key Responsibilities:

• Provide IT applications support and troubleshooting for business applications.
• Participate in workshops with business users to gather requirements for application changes.
• Analyze data and processes objectively and maintain quality documentation.
• Manage workload and helpdesk tickets using the internal helpdesk system.
• Collaborate with application providers to ensure smooth system operations and adherence to SLAs.
• Deliver internal changes such as online documents, workflows, and products.
• Continuously review and improve application support processes.

Key Skills:

• Minimum of 5 years in an IT Applications Support role.
• Strong business application knowledge.
• Logical troubleshooting capability.
• Excellent verbal and written communication skills.
• Good organizational skills.
• Understanding of SQL, Power BI, and APIs.
• Proficient in Microsoft Office, Visio, and Project.
• Good configuration skills.

Salary (Rate): 250

City: Hammersmith

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT