IT Applications Support Analyst
Posted 3 days ago by Delaney & Bourton
£300 Per day
Inside
Onsite
Leicester, England, United Kingdom
Summary: The IT Application Support Analyst role involves providing 2nd line support for various business applications within a prominent UK brand undergoing significant transformation. The position requires strong customer service skills and the ability to work collaboratively with third-party specialists to resolve complex issues. This contract is initially for six months, with the potential for extension. The role is based in Leicester, requiring on-site presence three days a week.
Key Responsibilities:
- Provide 2nd line support on various business applications.
- Work with third-party specialists to resolve complex issues.
- Deliver exceptional customer service and build relationships.
- Manage incidents effectively and communicate clearly with stakeholders.
Key Skills:
- Demonstrable experience supporting business applications/software.
- Excellent customer service skills.
- Strong incident management and communication skills.
- Ability to commute to North Leicester a minimum of 3 days per week.
Salary (Rate): £300pd
City: Leicester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Role: IT Application Support Analyst, Contract
Location: Leicester (3 days a week onsite)
Rate: £250pd - £300pd (Inside IR35)
Duration: 6-month initial term
The Contract: We are recruiting an Application Support Analyst for an iconic UK brand, to provide 2nd line support on various business applications. This multi-£bn turnover business are going through a huge period of transformation, therefore there is the potential scope to continue this contract further than the initial 6 months.
We are looking for:
- Demonstrable experience supporting business applications / software.
- Excellent customer service skills, with a passion for building relationships and providing a quality service.
- Able to commute to North Leicester a minimum of 3 days per week.
- Work with 3rd party specialists to resolve complex issues.
We are open to speaking with both Applications Support specialists, and broader IT Support Analysts who have experience supporting enterprise IT applications, The core focus beyond this is exceptional customer service, incident management and communication skills. This a very urgent requirement which we are looking to recruit in the coming days, please express an interest ASAP.