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IT Analyst – SC Clearance, Multi-site, Hardware Repair, ITSM
Posted 4 days ago by 1767721264
Negotiable
Inside
Undetermined
High Wycombe
Summary: This role as a Technician 2 involves managing IT service operations within a hub-and-spoke model, focusing on the delivery of end-user devices and peripherals while ensuring service levels are met. The position requires hands-on technical tasks, asset management, and significant travel to support surrounding locations. The ideal candidate will possess basic IT knowledge and strong customer-facing skills. The role is contract-based for a duration of over three months with an immediate start date.
Key Responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract
- Locker replenishments where appropriate as per contract
- Highlight potential issues with service/potential service improvements to their Team Leader
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter’s own
Key Skills:
- Basic IT knowledge
- Great Customer facing skills / can do attitude
- Organised
- SC Cleared
- Manual Driving License
- ServiceNow Knowledge (ideal not essential)
- 90% of role will be travelling around the area (hub/spoke model) handing out End user devices/peripherals
Salary (Rate): £19.34/hr
City: High Wycombe
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Join a leading independent technology and services provider as a Technician 2
Job Overview:
This role is responsible for managing IT service operations within a hub-and-spoke model, ensuring smooth delivery of end-user devices and peripherals while maintaining contractual service levels. The position involves hands-on technical tasks, asset management, and frequent travel to support surrounding locations.
Location: High Wycombe HP14 4UE
Daily Rate: 14.90/hr on PAYE or 19.34/hr on UMB
Contract Length: 3+ Months
Start Date: ASAP
Key Responsibilities
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract
- Locker replenishments where appropriate as per contract
- Highlight potential issues with service/potential service improvements to their Team Leader
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter’s own
Key Requirements
- Basic IT knowledge
- Great Customer facing skills / can do attitude
- Organised
- SC Cleared
- Manual Driving License
- ServiceNow Knowledge (ideal not essential)
- 90% of role will be travelling around the area (hub/spoke model) handing out End user devices/peripherals
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.