ISM Technician

Summary: The ISM Technician role in London involves managing hardware inventory, supporting IT requests, and ensuring effective communication with clients. The technician will also be responsible for troubleshooting hardware issues and assisting with events and business changes. This position requires strong organizational skills and the ability to work under pressure while adhering to local guidelines. The role is hybrid, allowing for a mix of on-site and remote work.

Key Responsibilities:

• Hardware Inventory Management ensuring stock levels are constantly monitored.
• Hardware request and receipt through our internal ordering system.
• Actively monitoring the ticket queue and managing requests through to completion.
• Housekeeping on IT rooms.
• Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
• Supports hardware decommissioning events.
• Supports Business moves / changes – ensure involvement in early stages of planning.
• Managing escalations through to conclusion.
• Manage client expectations.
• Setup and installation of Temporary training rooms / Office wide events - Expo's.
• Comms room patching.
• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
• Image/re-image computers, configure IP phones and mobile phones.
• Supports work from home hardware requests.
• Ensure that policies and guidelines relating to overtime and expenses are adhered to.
• All local guidelines for cost control are adhered to.
• Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.

Key Skills:

• Excellent communication, interpersonal and customer care skills.
• Ability to work well under pressure and to tight timescales.
• Strong organizational and problem-solving skills.
• Knowledge of Windows operating system, applications, and computer hardware.
• Interacting with other support groups across multiple platforms.
• Experience using a help desk call management system.
• Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
• Experience in working with Banking and Financial organization is a plus.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT