ION SME/Application Support Engineer

Key Responsibilities

• Provide L3 production support for Front Office Fixed Income trading applications and the ION platform.
• Support the end-to-end trade lifecycle, from trade execution through to downstream processing and settlement.
• Configure, maintain and troubleshoot ION components and trading applications.
• Coordinate production releases, system changes and platform upgrades.
• Maintain Production and Disaster Recovery environments to ensure maximum availability.
• Partner with traders, developers and infrastructure teams to resolve complex technical issues and improve system performance.

Required Experience

• Strong experience supporting the ION Trading Platform within an Investment Banking environment.
• Proven Front Office support experience across Fixed Income, Rates, Credit or Swaps.
• Knowledge of electronic trading venues such as Bloomberg, Tradeweb, MarketAxess, BrokerTec or MTS.
• Strong understanding of the trade lifecycle, including STP, trade processing, positions and risk.
• Experience working within Linux production environments.
• Knowledge of Sybase, SQL, TCL Scripting and JIRA would be advantageous.