Intune Support Engineer (iOS Device Deployment)

Intune Support Engineer (iOS Device Deployment)

Posted 1 day ago by Gazelle Global

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Negotiable
Undetermined
Undetermined
London Area, United Kingdom
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Apple Configurator Apple IOS Configurators Device Management End-User Training And Support Management Microsoft 365 Microsoft Intune (Mobile Device Management Software) Mobile Device Management Mobile Devices Support Engineering

Summary: The Intune Support Engineer role focuses on mobile device management and deployment, specifically for iOS devices. The position requires hands-on experience with Microsoft Intune, Apple Business Manager, and Apple Configurator, along with strong troubleshooting and user support skills. The engineer will manage device enrollment, troubleshoot issues, and provide end-user support during device rollout. Immediate availability and onsite work in London are essential for this role.

Key Responsibilities:

  • Manage iOS devices within Microsoft Intune, including deleting devices and refreshing tokens.
  • Configure and manage Apple Business Manager (ABM) and Apple Configurator for device enrollment.
  • Perform iOS mobile device deployment, ensuring smooth onboarding and compliance.
  • Troubleshoot and resolve device issues, including using DFU Mode for iOS devices.
  • Provide end-user support and engagement during device rollout and issue resolution.
  • Document processes and report deployment progress to project leads.

Key Skills:

  • Hands-on experience with Microsoft Intune (device management and enrollment).
  • Knowledge of Apple Business Manager (ABM) and Apple Configurator.
  • Strong understanding of iOS device deployment and troubleshooting.
  • Familiarity with DFU Mode for iOS recovery.
  • Excellent communication and user engagement skills.
  • Ability to work onsite in London and start immediately.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role Overview: We are seeking an Intune Support Engineer to assist with mobile device management and deployment activities, primarily focusing on iOS devices . The role requires hands-on experience with Microsoft Intune , Apple Business Manager (ABM) , and Apple Configurator , along with strong troubleshooting and user support skills.

Key Responsibilities:

  • Manage iOS devices within Microsoft Intune , including deleting devices and refreshing tokens.
  • Configure and manage Apple Business Manager (ABM) and Apple Configurator for device enrollment.
  • Perform iOS mobile device deployment , ensuring smooth onboarding and compliance.
  • Troubleshoot and resolve device issues, including using DFU Mode for iOS devices.
  • Provide end-user support and engagement during device rollout and issue resolution.
  • Document processes and report deployment progress to project leads.

Required Skills & Experience:

  • Hands-on experience with Microsoft Intune (device management and enrollment).
  • Knowledge of Apple Business Manager (ABM) and Apple Configurator .
  • Strong understanding of iOS device deployment and troubleshooting .
  • Familiarity with DFU Mode for iOS recovery.
  • Excellent communication and user engagement skills.
  • Ability to work onsite in London and start immediately.
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