Internal Support Specialist
Posted 4 days ago by Talent
£41,600 Per year
Undetermined
Undetermined
Reading, England, United Kingdom
Summary: The Portal Support Specialist role involves acting as the first point of contact for partners using a newly launched partner portal at a global consulting company. The position emphasizes providing excellent support, managing partner onboarding, and ensuring a smooth experience for users. The role requires strong communication skills and the ability to troubleshoot access issues effectively. This is an opportunity to join a collaborative team dedicated to enhancing partner interactions.
Key Responsibilities:
- Provide first-line support for partner portal enquiries and access issues
- Manage partner onboarding, account provisioning, profile setup, and user administration
- Process and support demo and trial requests
- Track and coordinate requests through to resolution with internal teams
- Manage partner support inboxes and ensure SLA targets are met
- Troubleshoot portal access and login-related issues
- Maintain accurate records and follow established processes and procedures
- Deliver a high-quality, partner-focused support experience
Key Skills:
- Degree in Business, Communications, Technology, or a related field (preferred)
- Strong customer service and communication skills
- Excellent attention to detail and organisational abilities
- Ability to manage multiple priorities in a fast-paced environment
- Problem-solving mindset with a proactive approach
- Experience with CRM or ticketing systems such as Salesforce, SAP, or ServiceNow is desirable
- Comfortable working with cross-functional teams and external stakeholders
- Highly organised and detail-oriented
- Quick learner with a positive, can-do attitude
- Strong written and verbal communication skills
Salary (Rate): £41,600 yearly
City: Reading
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Consulting
Portal Support Specialist
Location: Reading, UK
Contract: 12 Months (July 2026 – June 2027)
Between £38,000 and £41,600
A global consulting company is seeking a Partner Portal Support Specialist to act as the first point of contact for partners accessing a newly launched partner portal. This role focuses on providing excellent support, managing partner onboarding and access requests, and ensuring a smooth partner experience.
- Responsibilities
- Provide first-line support for partner portal enquiries and access issues
- Manage partner onboarding, account provisioning, profile setup, and user administration
- Process and support demo and trial requests
- Track and coordinate requests through to resolution with internal teams
- Manage partner support inboxes and ensure SLA targets are met
- Troubleshoot portal access and login-related issues
- Maintain accurate records and follow established processes and procedures
- Deliver a high-quality, partner-focused support experience
- Requirements
- Degree in Business, Communications, Technology, or a related field (preferred)
- Strong customer service and communication skills
- Excellent attention to detail and organisational abilities
- Ability to manage multiple priorities in a fast-paced environment
- Problem-solving mindset with a proactive approach
- Experience with CRM or ticketing systems such as Salesforce, SAP, or ServiceNow is desirable
- Comfortable working with cross-functional teams and external stakeholders
Ideal Candidate
- Customer and partner-focused
- Highly organised and detail-oriented
- Quick learner with a positive, can-do attitude
- Strong written and verbal communication skills
This is an excellent opportunity to join a collaborative team supporting a global partner network and helping drive a seamless partner experience.