Internal Communications Manager

Our mission is to be both the Technology Partner and Employer of Choice to the UK General Insurance market. Our people are placed at the heart of this, and diversity, equality and inclusion are central to everything we do.

We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for several pledges and programmes designed to support and nurture our people.

No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun, and fulfilling place to work.

Position: About the role We’re looking for an Internal Communications Manager to lead the development and delivery of internal communications across Open GI, supporting both employee engagement and the successful delivery of business transformation and change initiatives. This is a hands-on role combining strategic thinking with delivery. You’ll act as a trusted advisor to senior stakeholders while also creating clear, engaging communications that help colleagues understand what’s changing, why it matters, and what it means for them. You’ll also lead and develop an Internal Communications Executive, ensuring a consistent, high-quality approach across all communications activity.

Your key responsibilities Strategy & stakeholder partnership

• Develop and deliver the internal communications strategy aligned to business priorities
• Act as a trusted advisor to the CPO and senior leadership team on communication approach and messaging
• Partner with stakeholders across the business to shape clear, consistent and engaging communications
• Influence and challenge stakeholders to ensure clarity and effectiveness of messaging

Change & transformation communications

• Lead internal communications for business transformation and change initiatives
• Partner with programme, technology and people teams to develop communication plans that support adoption and minimise resistance.
• Develop clear and compelling change narratives aligned to organisational strategy
• Support leader-led communication through briefing materials, toolkits and cascade approaches

Content & channel delivery (hands-on and through team)

• Create and deliver high-quality internal communications across a range of channels, including written, visual and multimedia content
• Ensure consistency of messaging and effective use of team resources, including delegation to the Internal Communications Executive

People leadership

• Line manage and develop the Internal Communications Executive, providing clear direction, coaching and support
• Set priorities and manage workload across the team to balance strategic and delivery requirements
• Foster a collaborative and high-performing team environment

Employee engagement & culture

• Support employee engagement and EVP activity, ensuring communications reflect the organisation’s culture, values and priorities.

Measurement & continuous improvement

• Use data and feedback to measure effectiveness and continuously improve communications

Channels & governance

• Oversee internal communication channels ensuring clear governance, consistency and effectiveness.
• Handle internal communications responses to crisis situations

Requirements: Experience

• Proven experience in an internal communications role, ideally within a complex or fast-paced environment
• Experience supporting or delivering communications for change or transformation initiatives
• Experience working with senior stakeholders and leadership teams
• Experience managing or mentoring others (or readiness to step into a line management role)
• Experience creating engaging content across multiple channels

Skills

• Strong stakeholder management and influencing skills
• Excellent written and verbal communication skills
• Ability to translate complex information into clear, engaging communication
• Strong content creation capability across a range of formats (written, presentations, basic multimedia)
• Strong organisational skills with the ability to manage multiple priorities
• Ability to operate at both a strategic and hands-on level

Aptitudes

• Ability to handle sensitive information with discretion and professionalism
• Strong awareness of different audiences and ability to tailor communication style accordingly
• A flexible and pragmatic approach, adapting communication methods as needed
• Comfortable working across a multi-site organisation and engaging with stakeholders at all levels
• Forward-thinking, with a proactive and continuous improvement mindset
• Comfortable operating in a changing environment

Qualifications

• GCSE English and Maths (or equivalent) at grade C or above (essential)
• Educated to a business degree or relevant subject (advantage)

Other information: Mission and Values It is our mission to be both the Technology Partner and Employer of Choice to the UK General Insurance market. Our people are placed at the heart of this and diversity, equality and inclusion are central to everything we do.

Accountability: We own our actions and shape our success on the results we deliver Innovation: We tackle challenges with fresh thinking and bold ideas Teamwork: We work together, recognising we can’t do this without each other Trust: We build trust on integrity, transparency and mutual respect

We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance.

Benefits package

• Salary up to £65,000 depending on skills and experience
• Company pension
• Bonus opportunity
• Life assurance and critical illness cover
• Cycle to work scheme
• Perkbox – an exclusive platform offering a wide range of discounts and benefits
• Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme
• Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work
• Social clubs - whether you’re into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together
• Wellbeing – wills at work scheme, employee assistance programme and mental health first aiders

Please note, this is a hybrid position requiring in-office attendance at our Worcester location twice a week.