Interim Supply Chain Coordinator
Posted 1 day ago by Ontex
Negotiable
Undetermined
Undetermined
Corby, England, United Kingdom
Summary: The Interim Supply Chain Coordinator at Ontex will oversee order management for distributors in the UK and ROI, ensuring timely delivery and compliance with quality standards. This role involves process optimization and collaboration with various internal and external stakeholders to enhance service levels and reduce costs. The position is a 9-month fixed-term contract, emphasizing the importance of effective communication and problem-solving in a dynamic environment. The ideal candidate will possess relevant experience in customer service and supply chain operations.
Key Responsibilities:
- Manage the order management process for distributors in the UK and ROI.
- Measure and report on OTIF (On Time In Full) performance.
- Map and optimize the order management process.
- Address concerns from distributors regarding orders and service levels.
- Generate dashboards to measure KPIs and improve service delivery.
- Make necessary adjustments to orders based on customer or business needs.
- Review out-of-stock risks and develop action plans to mitigate them.
- Communicate effectively with internal teams and external customers.
Key Skills:
- University degree.
- Customer service and supply chain experience.
- Proficiency in Microsoft Office, especially Excel, Power BI, and PowerPoint.
- Experience with SAP and familiarity with AI tools.
- Strong organizational skills and ability to prioritize under pressure.
- Excellent communication skills, both internal and external.
- Ability to adapt to change and demonstrate resilience.
- Collaborative mindset and curiosity for continuous improvement.
Salary (Rate): undetermined
City: Corby
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
At Ontex, we are making everyday life easier across generations. Worldwide our 5,500 colleagues are taking pride in their work, guided by our values – Passion, Reliability, Integrity, Drive and Everyone. Every day they are developing, producing, and distributing affordable and sustainable baby, woman and adult personal care products. As a leading international provider of personal hygiene solutions for retailer brands and healthcare partners, founded in Belgium in 1979 and listed on Euronext Brussels, we believe that innovation should be accessible to everyone. As we continue being 'Here for you’, we’re looking for a Interim Supply Chain Coordinator to join our Supply Chain team. This is a 9 months fixed term contract
Why does this job exist at Ontex? As a healthcare company our consumers require to have their products at the right time, in the right amount and complying with the required quality standards and requirements to secure the service they expect from Ontex
What is the scope of the job? UK & ROI Order management for Distributors but not exclusive (This means that scope could be adapted accordingly to the needs of the business) UK & ROI OTIF and process optimization for cost reduction Management systems to provide on time and preventive visibility to internal and External stakeholders
What am I expected to deliver and what are my main tasks ? Owner of the order management process for distributors executed daily / weekly for UK & ROI OTIF measurement and report system Order management process mapping and optimisation/simplification Attend concerns from assigned distributors in regards their orders or service level (OTIF) Generate a dashboard to measure KPIs and prevent issues in order to improve the service vs prev weeks & Days This role reports to the Logistics transformation lead for UK & ROI Make any orders and adjustments to the orders from the distributors if required by the customer or the business (for example SKUs replacement or SKUs quantities modifications among others) Review Out of stocks / Below safety stocks risks and generate action plan to prevent them Communication with Distributors
With whom do I need to collaborate to get the job done? Internal (Sales, Supply Planning, Transportation, Warehousing, Demand Planning, Customer service, Business Support, other Customer Logistics teams between others) External (Customers, Project management teams, between others)
How complex are the situations I’m dealing with, and how do I solve problems? Act within principle and values from Ontex Ability to prioritise properly under pressure Be excellent in communication and visibility towards Sales and Customers for Delivery date changes or risks Time constraints at busy periods Ensuring all communication internal and external adheres to data protection laws Service improvement and cost reduction driven Ability to optimize and work on continuous improvement while doing the daily work
What do I need to be successful in this job? Educational requirement: University degree Prior experience required: Customer service experience and supply chain experience working in transport, warehousing or order management or customer service operations Technical skills: Know Microsoft office tools, intermediate level in Excel, power BI and power point, use of SAP in previous experience, familiar with AI like office co-pilot. Core competencies: Organised approach to work and the ability to prioritise under pressure Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations An ability to adapt to change Resilience Growing mindset Structured and clear communication Learning attitude and autonomous learning Challenge status quo Very collaborative Curiosity
If you're passionate about the role and believe you would be a great fit, we'd love to hear from you. We welcome candidates from all backgrounds to apply, ensuring a fair and transparent selection process. Should you have any questions, feel free to contact our HR department at fabrizio.gagliardo@ontexglobal.com. Here for you.