Interim Service Leader (6-Month Contract)
Posted 1 week ago by GNG Business Ltd
Negotiable
Undetermined
Undetermined
England, United Kingdom
Summary: The role of Interim Service Leader involves leading and transforming a large services organization across the UK and Europe on a 6-month interim contract. The position requires extensive experience in managing customer-facing service teams in industrial equipment environments, focusing on improving service responsiveness and quality. The leader will implement structured processes and KPIs while fostering a customer-first culture. Frequent travel across the UK and Europe is expected to engage with teams and customers directly.
Key Responsibilities:
- Lead a large, distributed services organization (100+ engineers) across field service, customer support, and customer success.
- Set up structure, processes, and governance to improve service responsiveness, performance, and quality.
- Build a customer-first culture across hardware support, software troubleshooting, installations, and lifecycle services.
- Align service operations with commercial goals, collaborating closely with engineering, sales, and technical support teams.
- Implement KPIs and metrics covering technician utilization, turnaround time, service backlog, and customer satisfaction.
- Travel frequently across the UK and Europe to be close to teams, customers, and field operations.
Key Skills:
- Proven experience leading large-scale service teams (100+ engineers or technicians) in industrial equipment sectors.
- Track record of delivering end-to-end services across hardware and software, ideally within complex equipment environments (automation, robotics, controls, instrumentation, etc.).
- Expertise in building structured service operating models, introducing KPIs, and leading operational change.
- Comfortable with hands-on leadership and direct field engagement—this is not a remote or purely strategic role.
- Ready to start immediately for a 6-month contract with full-time focus and UK/EU travel flexibility.
- Experience with service platforms like ServiceMax, Salesforce Service Cloud, or similar is a bonus.
- Exposure to both on-premise equipment and connected/cloud-based service models.
- Familiarity with continuous improvement, Lean, or Six Sigma methodologies.
- European language skills or experience working across multinational field teams is a plus.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We’re hiring an experienced, hands-on Service Leader to join us on a 6-month interim contract to lead and transform our services organisation across the UK and Europe. This is a high-impact role for someone who’s built, scaled, and led large customer-facing service teams across hardware and software-based industrial equipment environments.
What You’ll Be Doing:
- Lead a large, distributed services organisation (100+ engineers) across field service, customer support, and customer success.
- Set up structure, processes, and governance to improve service responsiveness, performance, and quality.
- Build a customer-first culture across hardware support, software troubleshooting, installations, and lifecycle services.
- Align service operations with commercial goals, collaborating closely with engineering, sales, and technical support teams.
- Implement KPIs and metrics covering technician utilisation, turnaround time, service backlog, and customer satisfaction.
- Travel frequently across the UK and Europe to be close to teams, customers, and field operations.
What We’re Looking For:
- Proven experience leading large-scale service teams (100+ engineers or technicians) in industrial equipment sectors.
- Track record of delivering end-to-end services across hardware and software, ideally within complex equipment environments (automation, robotics, controls, instrumentation, etc.).
- Expertise in building structured service operating models, introducing KPIs, and leading operational change.
- Comfortable with hands-on leadership and direct field engagement—this is not a remote or purely strategic role.
- Ready to start immediately for a 6-month contract with full-time focus and UK/EU travel flexibility.
Bonus Points For:
- Experience with service platforms like ServiceMax, Salesforce Service Cloud, or similar.
- Exposure to both on-premise equipment and connected/cloud-based service models.
- Familiarity with continuous improvement, Lean, or Six Sigma methodologies.
- European language skills or experience working across multinational field teams.
If you’re a proven service leader ready to take charge of a complex, customer-facing organisation—and make fast, meaningful impact—we’d love to hear from you.