The Role
You will play a key role in working through a significant backlog of service charge queries, ensuring accounts are accurate and issues are resolved efficiently.
Key responsibilities will include:
- Investigating and resolving service charge queries and account discrepancies.
- Tracing issues across budgets, supporting documentation and financial systems.
- Identifying errors and understanding the underlying cause of discrepancies.
- Reviewing tenant/service charge accounts and correcting inaccuracies.
- Working collaboratively with finance and housing colleagues to resolve queries.
- Escalating more complex issues where appropriate and supporting wider finance projects.
- Helping to improve the accuracy and efficiency of service charge processes.
About You
We are looking for someone with at least 2 years' experience working within a service charge environment.
You'll ideally be:
- Inquisitive and naturally curious when investigating financial discrepancies.
- A confident problem-solver who enjoys finding the answer rather than simply processing transactions.
- Resilient and comfortable working through a high-volume backlog.
- Detail-oriented, with a strong focus on accuracy.
- Able to work independently while knowing when to seek guidance.
- Comfortable working with financial systems and large volumes of account information.
Experience of Civica CX would be a strong advantage: although this is not essential.
Rate:
£280/day
Location:
Sutton
IR35 Status:
Inside
Remote Status:
Hybrid
Industry:
Finance & Strategy
Seniority Level:
Mid-Level